Outlet Manager📣 Job Ad

About Rixos Murjana

Rixos Hotels is launching a new property, Rixos Murjana, in Saudi Arabia. This expansive 275,000 square meter all-inclusive resort, located in Makkah and King Abdullah Economic City, is designed to offer a comprehensive hospitality experience. Rixos Murjana aims to set new standards for hotel stays in the Kingdom by providing unparalleled indulgence, relaxation, and adventure within a self-contained paradise.

The Role: Outlet Manager

Rixos Hotels is seeking an experienced Outlet Manager to oversee the operations of a designated outlet at Rixos Murjana. This full-time role requires a professional with 5-10 years of experience in hospitality management. The Outlet Manager will be responsible for ensuring efficient operations, maintaining service standards, and contributing to the financial success of the Food & Beverage department while delivering exceptional guest experiences.

Operational Management and Standards

• Ensure the outlet is managed efficiently according to its established concept statement and consistently adheres to all operating and service standards.
• Assist in the daily operation and maintain visibility throughout meal periods to ensure smooth service delivery.
• Establish and strictly adhere to par stocks for all operating equipment and supplies, ensuring the outlet is adequately equipped.
• Conduct and assist with monthly, quarterly, bi-yearly, and yearly inventories of operating equipment.
• Control the requisitioning, storage, and careful use of all operating equipment and supplies.
• Liaise with the Kitchen and Beverage departments regarding daily operations, food and beverage quality, and service standards.
• Handle all guest complaints, requests, and enquiries regarding food, beverage, and service, while maintaining strong guest relationships and assisting in updating guest history.
• Ensure that outlet cashiering procedures are strictly adhered to.
• Ensure the outlet is kept clean and organized in both front-of-house and back-of-house areas, coordinating with Stewarding and Housekeeping.
• Issue repair and maintenance work orders and follow up to ensure proper maintenance of the outlet.

Financial Oversight and Strategic Planning

• Assist the Director of Food & Beverage in formulating the Annual Operating Budget, determining projected revenues, expenses, operating equipment, and FF&E requirements.
• Ensure that monthly forecasted Food & Beverage revenue figures are achieved while strictly adhering to established operating expenses and ensuring effective cost control.
• Identify market needs and trends, and monitor and analyze competitive menus and products in conjunction with the Director of Food & Beverage.
• Assist the Chef de Cuisine in developing and promoting menu specials.
• Plan and implement effective sales plans and promotional activities within the outlet, including monthly hotel concierge visits.
• Provide recommendations for advertising campaigns and assist in preparing advertising briefs.
• Revise and update the outlet Departmental Operations Manual as needed and participate in the formulation of the Annual Marketing Plan.
• Submit required operational documents, including the Operations Manual, Opening and Closing Procedures, Outlet Policies, Pricing Structure, and Food and Beverage Menu, to the Food & Beverage Office.
• Submit the required Monthly Outlet Report, Vacation Planner, Monthly Objective Review, and Monthly Training Report to the Food & Beverage Office.
• Prepare for and participate in the Monthly Objective Review.
• Attend Food & Beverage Meetings, Daily Operations Meetings, and other meetings as required by Executive Management.

Team Leadership and Development

• Assign responsibilities to subordinates, monitor their performance periodically, and provide appropriate guidance and support.
• Conduct daily pre-shift briefings for employees covering preparation, service, menu information, and operational requirements.
• Conduct monthly employee meetings and provide the Director of Food & Beverage with a summary of issues, concerns, and proposed solutions.
• Plan weekly rosters and work schedules to ensure the outlet is adequately staffed and submit a copy to the Human Resources Department.
• Maintain the outlet bulletin board and ensure all relevant information is kept current and communicated to employees.
• Submit all guest and employee incident reports and report all "Lost and Found" items in accordance with established procedures.
• Liaise with and inform the Food & Beverage and Human Resources Departments of all training sessions, develop departmental trainers, and assign training responsibilities.
• Conduct staff performance appraisals as required and identify and develop talent within the organization for future potential growth.

Candidate Profile and Requirements

• A minimum of 5-10 years of experience in an Outlet Manager role or similar capacity within the hospitality industry.
• Demonstrated ability in Food & Beverage operational management, including budget formulation, cost control, and revenue achievement.
• Proven leadership skills with experience in staff supervision, performance monitoring, and development.
• Strong interpersonal and communication skills for effective guest relations and team collaboration.
• Commitment to maintaining a high standard of personal appearance and hygiene at all times.
• Ability to perform various tasks as assigned by the Food & Beverage Department.