Guest Experience Expert

📣 Job Ad

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Madinah

Job Description

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Medina, Al Madinah. This full-time position focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The role involves proactive engagement and a hands-on approach to guest services.

Key Responsibilities

Deliver a wide range of services to guide guests through their entire stay.
Process operational needs and address guest requests efficiently.
Complete necessary reports and documentation.
Share information about local attractions and highlights with guests.
Ensure all guest interactions contribute positively to their overall experience.

Operational Standards and Conduct

Success in this role requires adherence to critical operational standards and professional conduct. This includes maintaining a safe workplace, following company policies and procedures, and upholding quality standards in all tasks.

Create and maintain a safe work environment.
Adhere to all company policies and procedures.
Maintain confidentiality of sensitive information.
Protect company assets.
Uphold established quality standards in all services.
Ensure professional appearance, uniform, and communication at all times.

Physical Requirements

The Guest Experience Expert role involves physical activity and a hands-on approach to daily tasks. Candidates should be prepared for the following:

Standing, sitting, or walking for extended periods.
Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

This position is suitable for individuals with 0-1 years of experience in a relevant field. Candidates should demonstrate an ability to take initiative and deliver comprehensive guest services.