Senior Quality Assurance Manager

About the Role

Craft Group is seeking a Senior QA/QC & Project Closeout / Handover Manager to join their team in Al Ula, Al Madinah. This full-time role requires a professional with over 10 years of experience to take full ownership of quality assurance, quality control, project completion, snagging, closeout, and handover processes. The manager will coordinate efforts across Construction, MEP, Testing & Commissioning, subcontractors, Document Control, Consultant/PMC, and the Client to achieve final project acceptance.

Key Responsibilities

• Lead the closeout and handover plan, organized by building, area, room, and system.
• Ensure closure of all outstanding Work Inspection Requests (WIRs), Material Inspection Requests (MIRs), Non-Conformance Reports (NCRs), observations, Requests for Information (RFIs), snags, and quality records.
• Direct daily snagging and de-snagging activities, verifying readiness for Consultant/Client inspections.
• Coordinate the completion, testing, commissioning, and handover of civil, architectural, fit-out, MEP, ELV, fire/life-safety, and specialist systems.
• Drive progressive handover of rooms, areas, buildings, and systems.
• Close subcontractor and supplier quality obligations.
• Complete all as-built documentation, Operations & Maintenance (O&M) manuals, Testing & Commissioning (T&C) records, warranties, training records, spare parts lists, certificates, statutory approvals, and handover dossiers.
• Coordinate directly with the Consultant, PMC, and Client to remove all handover blockers.
• Maintain a daily dashboard to track open, closed, overdue, and critical items.
• Support commercial certification through comprehensive inspection and quality records.
• Remain fully dedicated on site until Taking Over and final acceptance.

Required Experience and Qualifications

Candidates must possess over 10 years of experience and provide verifiable evidence of:

• Successful handover of at least one major multidisciplinary project.
• Leadership of major snagging, de-snagging, and closeout campaigns.
• Management of multidisciplinary QA/QC teams.
• Closure of substantial volumes of quality and handover documentation.
• Direct Consultant/PMC/Client coordination through final acceptance.
• Obtaining Taking Over Certificates, completion certificates, or equivalent client approvals.

The required benchmark for experience should match or exceed involvement in projects with 18,000+ closeout documents, 100+ Taking Over Certificates/work orders, dedicated closeout-team leadership, and project-wide de-snagging. CVs without demonstrated closeout and final handover achievements will not be considered.

Leadership and Personality Attributes

• Very strong, confident, and decisive personality.
• Excellent leadership presence with the ability to take immediate control of the closeout process.
• Exceptional communication, negotiation, and persuasion capabilities.
• Proven ability to convince Consultant, PMC, Client, subcontractors, and internal teams through facts, technical justification, and clear solutions.
• Firm but professional, calm under pressure, and capable of resolving difficult disputes.
• Hands-on, highly organized, and fully accountable for results.
• Capable of pushing all parties toward closure without damaging working relationships.

Core Performance Indicators

• 100% closure of critical NCRs and observations.
• 100% closure of mandatory WIRs/MIRs affecting handover.
• 100% closure of handover snags.
• Completion of all T&C and handover documentation.
• Progressive Consultant/Client acceptance without premature inspection requests.

Additional Requirements

Immediate availability is mandatory for this position.