Guest Experience Expert / At Your Service (Saudi only)

📣 Job Ad

1 day ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Makkah

Job Description

About the Role

Marriott International is seeking a Guest Experience Expert / At Your Service to join their team in Jeddah and Makkah, Saudi Arabia. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, moving beyond standard check-in and check-out procedures. The position requires 0-1 years of experience.

Key Responsibilities

Deliver a wide range of services to guide guests through their entire stay.
Process operational needs and address guest requests efficiently.
Complete necessary reports and share information about the local area.
Ensure all transactions contribute positively to the overall guest experience.
Maintain a safe workplace and adhere to company policies and procedures.
Uphold confidentiality and protect company assets.
Ensure quality standards are met consistently.
Maintain a professional uniform, personal appearance, and communication style.

Physical Requirements

Ability to stand, sit, or walk for extended periods.
Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

About Marriott Hotels

Marriott Hotels focuses on enhancing hospitality through innovation while maintaining a familiar comfort globally. As a host, you will contribute to the brand's commitment to "Wonderful Hospitality. Always." by providing thoughtful and forward-thinking service. Marriott Hotels is part of the Marriott International portfolio of brands.

About JW Marriott

JW Marriott is a luxury brand within Marriott International, featuring over 100 properties worldwide. The brand emphasizes associate well-being, believing that happy associates lead to happy guests. JW Marriott associates are expected to be confident, innovative, genuine, and intuitive, continuing the legacy of J. Willard Marriott. The brand offers a work environment that fosters community, camaraderie, and opportunities for training, development, and recognition, with a focus on holistic well-being.