Reservations Manager

About the Role

M Hotel Makkah By Millennium is seeking a Reservations Manager to oversee the hotel's reservations department. This full-time position is based in Makkah, Saudi Arabia, and focuses on ensuring efficient booking processes and maximizing room revenue. The role involves managing the revenue team, implementing reservation strategies, and delivering excellent customer service.

Key Responsibilities

• Supervise and lead the reservations team.
• Develop and implement reservation strategies to optimize room revenue.
• Monitor and manage room inventory and availability across distribution channels.
• Ensure accurate and efficient booking processes for guests and travel partners.
• Collaborate with sales and marketing teams to drive room reservations and revenue.
• Utilize reservation management software and tools to manage bookings.
• Analyze booking trends, occupancy, and revenue reports to make informed decisions.
• Train and mentor the reservation team in providing excellent customer service.
• Address reservation-related inquiries and concerns from guests and travel partners.
• Manage group reservations and negotiate group rates when necessary.
• Prepare and present reservation reports and performance metrics to the Head of Revenue.
• Participate in budgeting and financial planning related to room revenue.

Safety and Environmental Compliance

• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Qualifications and Experience

Candidates for the Reservations Manager position should possess 5-10 years of relevant experience in reservations management within the hospitality sector.

Work Environment

This is a full-time role based in Makkah, Saudi Arabia, within a dynamic hotel environment focused on guest satisfaction and revenue optimization.