Service Manager

About the Role

Petromin Corporation is seeking a Service Manager for a full-time position in Makkah, Saudi Arabia. This role involves overseeing all aspects of the service department, ensuring exceptional service delivery and compliance with Nissan's standards. The Service Manager will manage a team, optimize workflow, and maintain parts inventory tailored to regional demands.

Key Responsibilities

• Oversee service center operations, including scheduling, staffing, and resource allocation.
• Develop and implement standard operating procedures (SOPs) to streamline service processes.
• Monitor key performance indicators (KPIs) such as service efficiency, productivity, and customer satisfaction.
• Implement advanced customer service protocols to enhance client experience and retention.
• Deploy sophisticated scheduling software to manage appointments and optimize workforce utilization.
• Streamline warranty claim processes for quick and accurate resolution.
• Adopt the latest technology, including diagnostic tools and management systems, to improve service accuracy and speed.
• Implement eco-friendly practices within the service center.
• Develop and maintain a comprehensive crisis management plan.
• Manage vendor relationships to ensure timely supply of high-quality equipment and materials.
• Schedule and oversee regular maintenance and upgrades of service center facilities.

Technical Training and Quality Assurance

• Tailor training programs to address unique challenges of the Saudi market, such as extreme temperatures and sand exposure.
• Evaluate the effectiveness of training programs to ensure technician proficiency in complex repair tasks specific to Nissan vehicles.
• Ensure all technicians receive appropriate Nissan certification.
• Implement and monitor quality standards for all services, ensuring compliance with Nissan’s global and regional standards.
• Perform regular audits of service operations and address discrepancies promptly.

Parts Management and Regulatory Compliance

• Oversee the inventory of Nissan parts, ensuring availability and timely access for repairs, considering Saudi market demands.
• Work with parts suppliers to secure favorable terms and ensure quality meets Nissan’s specifications.
• Accurately forecast parts needs based on service trends and vehicle data.
• Maintain up-to-date knowledge of Saudi automotive service regulations and adapt practices to meet changing requirements.
• Regularly inform and train service staff on regulatory changes.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in aftersales services management. The role requires a strong understanding of service department operations, technical training implementation, quality assurance, parts management, and regulatory adherence.

Application Process

This is a full-time position based in Makkah, Saudi Arabia. Salary details will be disclosed during the interview process.