laundry manager

About Sofitel

Sofitel, a member of the Accor network, operates within a group that encompasses over 45 brands, 5,500 hotels, 10,000 restaurants, and various lifestyle destinations globally. Accor focuses on professional development and advancement opportunities for its team members, emphasizing responsible hospitality and positive impact on customers, colleagues, and the environment.

Role Overview

Sofitel is seeking a Laundry Manager to oversee daily laundry operations in Medina, Al Madinah, Eastern, Saudi Arabia. This full-time position requires 5-10 years of experience and involves managing laundry staff, ensuring quality standards, and coordinating with other hotel departments to support uniform programs and guest services.

Key Responsibilities

• Provide professional, friendly, and engaging service consistently.
• Collaborate with the Rooms and Food & Beverage Divisions to manage their uniform programs.
• Supervise and manage daily laundry operations.
• Lead, train, and mentor laundry staff members.
• Monitor work quality to ensure all items meet established standards and customer specifications.
• Develop and implement efficient workflows within the laundry department.
• Manage inventory of laundry supplies, chemicals, and equipment, ensuring adequate stock levels.
• Track and report on key performance metrics, including productivity, quality, and labor costs.
• Communicate effectively with other departments to address customer needs and resolve issues.
• Conduct regular staff training on proper techniques, safety procedures, and company policies.
• Maintain Uniform Budgets.
• Professionally handle guest feedback or concerns related to the guest laundry program.
• Organize the measuring and sizing of colleagues for uniforms.
• Conduct coaching sessions and performance reviews for the Laundry & Valet Team.
• Prepare quarterly Linen Inventories.
• Conduct monthly communication meetings.
• Promote Laundry and Valet accomplishments.
• Track uniforms for all new hires and implement an effective return policy.
• Maintain a safe and hazard-free work environment.

Required Experience

• A minimum of 5-10 years of experience in laundry operations, preferably within the hospitality sector.

Work Environment

This is a full-time position located in Medina, Al Madinah, Eastern, Saudi Arabia. The role involves working within a hotel environment as part of the Accor network, focusing on delivering high standards of service and operational efficiency.