Mgr Food & Beverage I

About the Role

Sheraton Hotels & Resorts is seeking a Mgr Food & Beverage I to oversee all food and beverage operations in Al Madinah (Medina). This full-time role is responsible for ensuring guest and employee satisfaction, maintaining operational standards, and achieving financial objectives within the culinary, restaurant, beverage, and room service departments. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Develop and manage financial, employee engagement, and guest satisfaction plans for Food and Beverage departments.
• Maintain a positive cost management index for kitchen and restaurant operations.
• Oversee all culinary, restaurant, beverage, and room service operations, ensuring adherence to standards.
• Lead, influence, and encourage the Food and Beverage team, fostering an environment of motivation, empowerment, and teamwork.
• Provide proactive coaching and counseling to team members, promoting continuous improvement.
• Ensure exceptional customer service by responding proactively to guest concerns and aligning all staff with the brand's service culture.
• Manage day-to-day operations, driving quality and verifying that standards meet customer expectations.
• Conduct performance reviews, identify developmental needs, and provide guidance to subordinates.
• Comply with all corporate accounting procedures and drive effective departmental communication.

Leadership and Team Management

• Supervise and manage employees, understanding their roles to perform duties in their absence when necessary.
• Utilize interpersonal and communication skills to lead and influence, advocating for sound financial and business decision-making.
• Set clear expectations for employees and team leaders, ensuring appropriate recognition for exceeding expectations.
• Monitor and maintain employee productivity levels.
• Provide leadership, vision, and direction to prioritize departmental goals efficiently and effectively.

Guest and Employee Satisfaction

• Respond quickly and proactively to both guest and employee concerns.
• Take ownership of guest complaints until resolved or addressed by the appropriate manager.
• Verify that all banquet functions meet or exceed guest expectations.
• Improve service by communicating guest needs and providing guidance and feedback to staff.

Qualifications and Experience

• Demonstrated knowledge and proficiency of all applicable food and beverage laws and regulations.
• Experience in developing and implementing business plans for food and beverage operations.
• 2-5 years of experience in food and beverage management.

Additional Responsibilities

• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to identify optimal solutions and resolve problems.
• Drive effective departmental communication and information systems through logs, department meetings, and property meetings.