Mgr Loss Prevention📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager for Loss Prevention to oversee operations in Medina. This full-time position requires 5-10 years of experience and focuses on safeguarding property assets, employees, and guests while ensuring guest and employee satisfaction and adherence to operating budgets.

Key Responsibilities

The Manager-Loss Prevention is responsible for the daily management of departmental functions to ensure the protection of property assets, employees, and guests. This includes maintaining all legally required logs, certifications, and documents, as well as training staff on emergency procedures and implementing accident and fire prevention protocols.

• Administer fire prevention programs and emergency preparedness in coordination with the Director of Engineering.
• Conduct property hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop detailed "shut down" procedures to ensure all property areas are secured appropriately.
• Ensure compliance with applicable laws and safety regulations.
• Maintain proper key control guidelines.
• Develop and implement monthly checklists for CCTV equipment, alarmed doors, and duress alarms to ensure functionality.
• Incorporate inspection tours of recording systems into regular patrols covering all property areas.
• Follow the Duty of Care process for the protection of guests and employees.
• Investigate and follow up on unusual activities impacting guest and employee well-being.
• Handle complaints, disputes, grievances, and conflicts through negotiation.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager on duty responsibilities.
• Guide the efforts of the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures and ensure employee understanding.
• Emphasize teamwork and collaboration with other departments.
• Provide personal assistance and support to coworkers, customers, or patients as needed.
• Serve as a role model for appropriate behaviors.
• Utilize interpersonal and communication skills to lead and influence others, advocating sound financial decisions with honesty and integrity.

Customer Service and Quality Assurance

This role is dedicated to ensuring exceptional customer service by meeting daily quality standards and customer expectations. It involves identifying educational needs of others and developing training programs. Performance of the loss prevention department will be inspected and critiqued to maintain a high level of professionalism and customer service, with a focus on providing services that exceed customer expectations for satisfaction and retention.

Additional Duties

The Manager-Loss Prevention will analyze information and evaluate results to solve problems effectively. This includes developing liaison with local law enforcement and emergency services, and keeping executives and peers informed of relevant information in a timely manner through various communication channels.

Qualifications and Experience

The ideal candidate will possess 5-10 years of relevant experience. A strong understanding of loss prevention principles, emergency procedures, and safety regulations is essential.

Work Location and Type

This is a full-time position based in Medina, Al-Madinah Al-Munawarah.