Mgr Security I

About the Role

Sheraton Hotels & Resorts is seeking a Security Manager I to join its team in Al Madinah (Medina). This full-time role involves assisting the Director of Security in managing daily security operations, focusing on the protection and safety of property assets, employees, and guests. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Assist in developing and implementing emergency procedures and recommending follow-up actions for security breaches.
• Conduct investigations of property asset losses and refer to management for disposition.
• Deploy security staff to effectively monitor and protect property assets, ensuring continuous protection of guests, employees, and hotel assets.
• Comply with all Corporate Security safety and security management guidelines and procedures.
• Complete proper documentation and report all employee accident and general liability incidents to the Claims Reporting Service.
• Conduct periodic patrols of the entire property and parking areas, maintaining required reports and documentation.
• Identify and recommend ways to minimize physical hazards and unsafe work practices, implementing action plans to monitor and control risk.
• Inspect all security equipment to ensure full functionality.
• Handle guest problems and complaints, settling disputes, and resolving grievances and conflicts.
• Maintain logs, certifications, and documents required by law and Standard Operating Procedures, including first aid and CPR certifications.
• Implement local authority requirements for security and safety.

Team Leadership and Development

• Attend pre- and post-convention and weekly forecast meetings to gather critical information for security officers.
• Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
• Utilize interpersonal and communication skills to lead, influence, and encourage team members, demonstrating honesty and integrity.
• Solicit employee feedback, utilize an "open door" policy, and review employee satisfaction results to address concerns.
• Identify developmental needs of others and provide coaching, mentoring, or training.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conduct hourly employee performance appraisals according to Standard Operating Procedures.

Guest Services and Human Resources Support

• Display leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere.
• Empower employees to provide excellent customer service and meet quality standards.
• Assist in minimizing the cost of accident claims through aggressive claims management.
• Administer property policies fairly and consistently, bringing issues to the attention of Human Resources as necessary.

Qualifications and Experience

• 2-5 years of experience in a security management role.
• Ability to analyze information and evaluate results to choose solutions and solve problems.
• Strong communication skills to inform and update executives, peers, and subordinates.
• Capacity to develop and maintain working relationships with local law enforcement authorities.
• Knowledge of health and safety policies and standards.

Additional Responsibilities

The Security Manager I will also coordinate with Event Sales for VIP escort and media control during large events, and provide guidance in setting health and safety policies and standards. This role requires a proactive approach to security and a commitment to maintaining a safe environment for all.