ممثل خدمة عملاء

Objective: Represent the company professionally, receive customer inquiries and complaints, and resolve them accurately to ensure their satisfaction and build strong relationships with them.

Core Tasks:

• Respond to calls and messages (phone, email, chat).

• Resolve customer issues and provide necessary technical or administrative support.

• Explain product, service, and policy details.

• Document interaction and complaint details 

Basic Requirements:

• University degree or appropriate diploma.

• Excellent communication and listening skills.

• Patience, ability to work under pressure, and deal with different customers.

• Proficiency in using computers and basic operating systems.