Assistant Manager Guest Service📣 Job Ad

About the Assistant Manager Guest Service Role

Rotana Hotels is seeking an Assistant Manager Guest Service to join their team in Riyadh. This full-time position involves supporting the Guest Service Manager in overseeing guest satisfaction and ensuring a positive guest experience. The role requires a professional with 5-10 years of experience in guest services.

Key Responsibilities

• Assist in supervising, training, and motivating the guest service team to deliver exceptional service.
• Manage guest inquiries, requests, and complaints with professionalism and efficiency.
• Monitor guest satisfaction levels and address any issues or concerns promptly.
• Collaborate with other departments to ensure seamless guest experiences.
• Support the development and implementation of guest service policies and procedures.
• Maintain accurate records of guest interactions and feedback.
• Assist in managing the guest service budget and expenses.

Required Qualifications

• Bachelor's degree in Hospitality Management or a related field.
• Proven experience in a guest service role, with a minimum of 2 years in a supervisory capacity.
• Proficiency in guest service software and systems.
• Solid understanding of hospitality industry standards and practices.

Essential Skills and Abilities

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to work effectively under pressure and prioritize tasks.
• Strong customer service orientation.
• Proven problem-solving and decision-making capabilities.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Attention to detail and commitment to providing high-quality guest experiences.

Work Environment

This is a full-time position based in Riyadh. The role operates within the dynamic environment of Rotana Hotels, requiring the ability to work effectively in a fast-paced setting.