Assistant Manager

About the Role

Fragomen is seeking an Assistant Manager for a full-time position in Riyadh. This role involves providing compliant immigration advice, knowledge, and strategy to clients, while supervising end-to-end immigration processes for the firm’s corporate client base. The Assistant Manager will also functionally manage internal staff, teams, and workload to meet expectations, deadlines, and financial targets.

Key Responsibilities

• Communicate effectively with clients regarding immigration process progress and assist in managing the team to ensure accurate and timely advice.
• Provide accurate monthly billing estimates and ensure team monthly billing targets are met.
• Interface with clients on all needs and develop strong working relationships.
• Participate in monthly client calls/reviews, identify service improvements, and lead high-touch calls.
• Handle case escalations directly.
• Participate in business development initiatives and new client implementation projects, including assisting with client onboarding and RFP preparation.
• Monitor performance on key accounts and suggest process improvements.
• Update the firm’s case management system and maintain client files according to practice protocols and SLAs.
• Research and draft country-specific processes and procedures, and update clients on legislative or process changes.
• Assist in compiling metrics/reports as required by contractual agreements.
• Review expiry date reports and reminders, taking appropriate action.
• Contribute to content and maintain the accuracy of proprietary material in the firm’s Knowledge Management System (KMS).
• Coach, develop, and mentor junior staff.
• Assist in determining team capacity for new matters or clients and managing workflow.
• Support the Finance department with client invoicing upon case completion.

Required Experience

• 5-10 years of relevant experience.

The Team and Work Environment

The Saudi Arabia immigration team at Fragomen supports corporate clients with employee immigration, work visa processing, and compliance with local immigration regulations. The team provides practical guidance on regulatory changes, documentation requirements, and employee mobilization to ensure efficient and compliant service delivery. The Assistant Manager will oversee day-to-day immigration operations, manage client relationships, monitor application progress, and guide the team in handling complex cases and regulatory requirements. This role requires strong organizational skills, attention to detail, and a client-focused approach within a dynamic consulting environment.

Application Process

Upon application submission, the Talent Acquisition team will review skills and experience. Shortlisted candidates will be contacted for an initial phone call, followed by an interview process consisting of at least two stages, one of which will be in-person. A written assessment may also be required depending on the role. Fragomen is committed to fostering an inclusive and accessible workplace; accommodations or support during the interview process can be requested.