Base EPS Support Engineer

About the Role

Synechron is seeking a Base EPS Support Engineer to join our team in Riyadh, Saudi Arabia. This is a full-time position requiring 5-10 years of experience. The role focuses on providing critical production support for Base24-eps systems, ensuring operational stability and efficient transaction processing.

Key Responsibilities

• Provide 24x7 production support through a shift or on-call model.
• Conduct incident investigation and root cause analysis.
• Manage application configuration and deployment support.
• Monitor application health and performance.
• Analyze transaction-processing issues and customer incidents.
• Coordinate incident resolution across customer and ACI teams.
• Support service reviews and operational governance.
• Maintain runbooks, knowledge articles, and support documentation.
• Build strong onsite relationships with customer operations teams.
• Support compliance with SAMA and local banking requirements.

Required Skills and Experience

• Proven experience in BASE24-eps production support.
• Knowledge of ATM, POS, card issuing, acquiring, and switching processes.
• Proficiency in Linux/Unix administration and SQL troubleshooting.
• Strong incident and problem management skills.
• Demonstrated customer-facing support experience.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

Professional Attributes

• Excellent communication and leadership skills.
• Strong interpersonal and collaboration abilities.
• Ability to perform effectively under pressure and meet tight deadlines.
• Possess a positive attitude and strong work ethic.

Work Environment

This role is based in Riyadh, Saudi Arabia, and operates on a full-time basis, often requiring support outside of standard business hours to ensure continuous system availability.