CKSA_Resident Engineer_Riyadh📣 Job Ad

About the Role

Canon EMEA is seeking a Resident Engineer to join their team in Riyadh, Saudi Arabia. This full-time role involves providing first-line technical support and troubleshooting for Canon products, ensuring high service quality and customer satisfaction. The Resident Engineer will be based in Riyadh and will contribute to the ongoing development of service performance within the region.

Company Overview

Canon Middle East FZ LLC, a subsidiary of Canon Europe, serves as the operational headquarters for Canon in the Middle East, based in Dubai, UAE. With over 85 years of experience, Canon is a global leader in imaging and innovation, committed to making a positive impact through its diverse range of products and services, from cameras to commercial printers and healthcare technologies. The company operates under the corporate philosophy of Kyosei – 'living and working together for the common good' – and maintains a strong presence across the Middle East with regional sales offices in UAE, KSA, and Qatar.

Key Responsibilities

• Provide first-line troubleshooting and root cause analysis for standalone and connected Canon products within the portfolio.
• Achieve a high first-time fix rate and minimize recalls through efficient use of labor time and parts.
• Report on labor and parts investment, and counter-reading using the CAESAR (Canon European Service Admin Coding) structure.
• Optimize stock inventory and rotation, balancing it against return-to-fit (RTF) visits.
• Identify and signal commercial opportunities to the sales and marketing department using 'Onsite-Insight'.
• Contribute to the ongoing development of the team and overall service performance.
• Understand customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account managers on customer issues.
• Identify super-users and provide appropriate training on installed Canon products and software, including printer drivers and features.
• Seek opportunities to develop other areas of clients' businesses and coordinate with the account manager accordingly.

Experience and Qualifications

Candidates should possess 5-10 years of relevant experience in a similar technical support or engineering role. A strong understanding of product troubleshooting and customer service principles is essential for this position.

Work Environment and Benefits

Canon offers a diverse and energetic work environment with employees from over 37 nationalities. The company provides a competitive salary, comprehensive benefits, flexible hours, and a hybrid working model. Employees have access to continuous learning opportunities through extensive online resources and tailored development programs. Canon is committed to sustainability, inclusion, and personal growth.

Location

This position is based in Riyadh, Saudi Arabia.