Clinical Applications Specialist Ophthalmology / Middle East

About Alcon and the Role

Alcon, a global leader in eye care with 80 years of experience, is seeking a Clinical Applications Specialist Ophthalmology to support hospitals and clinics across the Middle East. This full-time position is based in Jeddah, Saudi Arabia, and requires a Saudi National. The specialist will be responsible for training healthcare professionals and ensuring the safe and effective use of Alcon products at customer sites.

Key Responsibilities

• Provide technical and clinical training, education, and continuous on-site or remote support to surgeons and OR staff on the approved use of Alcon’s Cataract and Refractive Surgical Device products.
• Respond to customer inquiries by delivering accurate scientific and technical information related to the approved use of Alcon devices, referring any questions regarding unapproved use as per protocol.
• Ensure successful implementation of equipment and software upgrades at clinical sites, and support new installations and troubleshooting in collaboration with Field Service Engineers.
• Document each site visit clearly and accurately using standardized reporting tools, and report all adverse events and device deficiencies to Medical Safety in accordance with company procedures.
• Collaborate with Clinical Applications management and Medical Safety for root cause analysis of adverse events and to provide physician feedback when requested, responding to unsolicited device-related information requests per SOPs and compliance guidelines.
• Participate in medical congresses, fellowships, conferences, exhibits, seminars, and wet-labs as assigned, assisting with product demonstrations at conventions and maintaining required clinical certifications to fulfill responsibilities.

Qualifications and Requirements

• Saudi Nationality is required.
• 5-10 years of experience in a relevant field.
• Ability to provide technical and clinical training and support for medical devices.
• Proficiency in documenting site visits and reporting adverse events.
• Capability to collaborate with internal teams for problem resolution and feedback.
• Willingness to participate in medical events and maintain clinical certifications.

Work Environment and Culture

This role involves on-site presence in clinics and does not require office-based work. Alcon fosters a supportive and collaborative culture, emphasizing knowledge sharing and recognition programs within a market-leading, multinational team. The company is committed to the quality and compliance of innovative medical solutions.

Career Development

Alcon supports personal growth through individual development plans and career advancement opportunities. Employees are recognized for their commitment and contributions, with comprehensive benefits provided for individuals and their families.