Credit Supervisor

About the Role

Sheraton is seeking a Credit Supervisor to join their team in Riyadh. This full-time position involves overseeing financial accuracy, managing billing accounts, and ensuring compliance with accounting policies. The role requires a professional with 5-10 years of experience in a relevant field.

Key Responsibilities

• Follow up with guests regarding satisfaction with guest-related issues.
• Assist in checking turnovers, figures, postings, billing, and documents for accuracy.
• Set up proper billing accounts, including share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings, in accordance with accounting policies.
• Organize, secure, and maintain all files, records, cash, and cash equivalents according to policies and procedures.
• Record, store, access, and analyze computerized group rooming and financial information.
• Classify, code, and summarize numerical and financial data to compile and maintain group rooming and financial records using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Follow up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
• Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s).
• Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.

Leadership and Operational Support

• Assist management in training, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and meet appropriate quality standards.

Qualifications and Requirements

• 5-10 years of experience in a credit or accounting supervisory role.
• Ability to stand, sit, or walk for extended periods of time.
• Proficiency in preparing and reviewing written documents accurately.
• Strong communication skills, both verbal and written.
• Familiarity with accounting policies and procedures.

About Sheraton

Sheraton, a brand within Marriott International, has been a gathering place since 1937. Associates at Sheraton contribute to a sense of belonging in over 400 communities globally, connecting guests through engaging experiences and thoughtful service. The company is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment.

Application Information

If you are a team player eager to deliver a meaningful guest experience, you are encouraged to explore this career opportunity with Sheraton. This role offers a chance to contribute to a global team and develop professionally within Marriott International.