Customer Complaints Clerk📣 Job Ad

Join Tamara as a Customer Support Associate!
At Tamara, we are the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to making dreams come true through our customer-centric financial super-app. We serve millions of users and partner with renowned brands like SHEIN, Jarir, noon, and Amazon.

Your Role:
As a Customer Support Associate, your mission will be to provide exceptional customer service by addressing queries through our website and live chat. You will leverage your strong communication skills to effectively solve customer issues, create unique experiences, and support our goal of revolutionizing shopping, paying, and banking for millions.

Key Responsibilities:

• Answer inbound calls, emails, and live chats efficiently.
• Identify customer questions and concerns while providing accurate solutions.
• Review customer accounts and transactions to resolve issues.
• Explain services in detail and ensure customer satisfaction.
• Understand and strive to meet support metrics while effectively following communication scripts.

Your Expertise:

• University graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker with fluency in English (B1 profile).
• Strong verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply!

Join Our Team as a Compliance Officer!
SET Europa is looking for a skilled Compliance Officer to join a leading tower company in Saudi Arabia. This role is crucial for developing and managing a data compliance framework, ensuring adherence to NDMO, PDPL, GDPR, and ISO 8000 standards.

Role Overview:
The Compliance Officer will focus on ensuring compliance readiness, certification processes, and regulatory monitoring as part of a Data Governance Solution Implementation project aligned with SDAIA's standards.

Key Responsibilities:

• Develop and implement a compliance framework for NDMO, PDPL, GDPR, and ISO 8000.
• Conduct compliance assessments and ensure full regulatory alignment.
• Monitor ongoing compliance maturity and provide quarterly reports.
• Coordinate with internal teams and vendors to enforce compliance best practices.
• Manage certification processes for ISO 8000 and other governance standards.
• Collaborate with STC and regulatory authorities on compliance-related assessments.
• Track and report on compliance risk areas and propose mitigation strategies.
• Ensure that all policies, procedures, and standards align with national and international regulations.

Requirements:

• 8+ years of experience in data governance compliance or regulatory assurance.
• Deep knowledge of NDMO, GDPR, PDPL, and ISO 8000.
• Strong experience in compliance frameworks, risk assessments, and certification processes.
• Experience working with telecom, data governance, or regulatory environments.
• Ability to interact with government authorities and regulatory bodies.
• Fluent in English; Arabic is a plus.

Join WTW as a Compliance Officer!
Are you ready to play a crucial role in ensuring our business adheres to compliance standards? WTW, a leader in risk and capital management with a long-standing reputation, is seeking a dedicated Compliance Officer to support our operations in Saudi Arabia.

The Role
The Compliance & Risk Officer will manage compliance in Saudi Arabia and handle regulatory requirements set by the Saudi Central Bank (SAMA). You will provide training, monitor compliance adherence, and act as the company's Anti-Money Laundering Officer.

Responsibilities include:

• Providing guidance on compliance with laws and internal policies.
• Monitoring regulatory trends and assessing risks.
• Training employees on compliance requirements.
• Documenting compliance priorities and actions taken.

Training
Work closely with local management to communicate WTW policies and ensure all required training is completed.

Reporting
Regularly report compliance activities and risk management strategies to Saudi Management and the Regional Compliance Officer.

Qualifications
We are looking for candidates with:

• A degree-level education.
• Strong communication skills in both Arabic and English.
• Prior compliance experience, especially in financial crime.
• IT proficiency in Microsoft packages.

Become a vital part of our team at WTW where integrity and excellence are at the core of our values. Apply now!