Customer Service Advisor (Arabic/English)

About Concentrix

Concentrix is seeking a Customer Service Advisor (Arabic/English) to join its team in Riyadh. This is a full-time position suitable for candidates with 0-1 years of experience.

Role Overview

The Advisor I, Customer Service position involves interacting with customers through inbound calls, outbound calls, or internet channels, based on client requirements. This role focuses on providing customer service support and resolving routine issues related to client products or services.

Key Responsibilities

• Ensure customer service performance meets Key Performance Indicators (KPIs).
• Clarify customer requirements, investigate to achieve full understanding, and utilize support tools and resources to make appropriate decisions and provide solutions.
• Listen attentively to customer needs and concerns, demonstrating empathy while building rapport.
• Greet customers courteously, friendly, and professionally, adhering to established procedures.
• Continuously acquire information specific to client products or services.
• Complete tasks fully and accurately, including documenting accounts as required.
• Participate in activities designed to improve customer satisfaction and work performance.
• Offer additional products and services.
• Track, document, and retrieve information in a call tracking database.
• Respond to customer inquiries by referring to published materials, secondary sources, or consulting with colleagues.

Qualifications and Requirements

• University degree or diploma preferred.
• Experience ranging from three to six months is preferred.
• Politeness and clarity in communication.
• Strong computer systems skills.
• Ability to communicate effectively, both written and verbally.
• Dependability and strong attention to detail.
• Ability to multitask within a fast-paced environment and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Patience in all communication and customer interactions, maintaining a professional and pleasant tone and demeanor.
• Ability to work within a shift system as needed.

Job Level Description

The job holder possesses the basic skills required to perform routine tasks within simple operations and is prepared to acquire program or product-specific knowledge. This role operates under close supervision and clear procedures. The advisor will begin to demonstrate knowledge of client-specific terminology, standards, and procedures. Initial performance indicators may fluctuate below or near sustained performance levels for metrics.