Customer Service Representative ( Tamheer )

About Almadina Optical Company

Almadina Optical Company is seeking a Customer Service Trainee to join our team in Riyadh, Saudi Arabia. This internship position is designed for individuals with 0-1 years of experience who are looking to develop their skills in customer support and sales conversion.

Role Summary

The Customer Service Trainee will be responsible for providing professional customer support, addressing inquiries and complaints, and contributing to customer retention and sales conversion efforts across various communication channels. The role requires a positive attitude and a commitment to meeting customer needs effectively.

Key Responsibilities

• Answer customer calls and respond to inquiries.
• Receive customer complaints and ensure follow-up until resolution.
• Respond to customers in writing across different communication platforms.
• Manage and respond to customer inquiries and comments on social media channels including Instagram, TikTok, and Google Maps.
• Contact customers with abandoned carts to facilitate order completion.
• Reach out to customers requesting order cancellations or returns, understand their reasons, and offer alternatives or solutions to retain the order when possible.
• Follow up on cases requiring persuasion to recover sales opportunities.
• Report recurring customer feedback and issues that impact the purchasing experience.

Qualifications and Experience

• 0-1 years of experience in a customer service or related role.
• Ability to communicate professionally and positively with customers.
• Strong problem-solving skills and attention to detail.

Work Type and Location

This is an internship position based in Riyadh, Saudi Arabia. The role offers an opportunity to gain practical experience in customer service within a professional environment.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.