Customer Services Specialist📣 Job Ad

Join DSV as a Customer Service Agent!
In this pivotal role at DSV, you will be instrumental in maintaining outstanding customer service standards through operational excellence in freight operations. Your contributions will ensure efficient handling of all freight activities for current and potential clients, embodying DSV's commitment to excellence.

Responsibilities:

• Deliver best in class customer service to all DSV clients.
• Interact with customers and vendors to establish DSV SOPs, keeping customers informed about arrival times, delays or transit issues.
• Ensure all communication is professional, timely, and appropriate for both internal and external correspondence.
• Update customers daily on freight status through tracking sheets.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for export inquiries.
• Regularly monitor and report on communications with customers, carriers, and vendors.

Requirements:
To be successful in this role, you should have:

• Bachelor's degree
• 5 years of experience in freight operations
• Excellent spoken and written communication skills
• Ability to prioritize and multitask effectively
• Strong problem-solving skills
• Proficiency with Microsoft Office Suite or related software

Join us at DSV, where performance is in our DNA, and let’s grow together as we continue to innovate and lead in the dynamic world of logistics.

Customer Service Employee Job
We at Meeras Center for Contracting Projects are looking for a customer service specialist to join our team in Riyadh. We are committed to providing an excellent customer service experience for our contractors and clients.

Responsibilities:

• Receiving and following up on inquiries from customers and contractors via phone, WhatsApp, and email.
• Monitoring all projects registered on the platform and ensuring they are progressing correctly.
• Coordinating between the client and the contractor from the moment of order registration until project closure.
• Following up on contractor requests (subscriptions, offers, technical inquiries).
• Managing client and contractor complaints and working to find quick solutions.
• Documenting all notes and requests in the system (CRM).
• Submitting periodic reports on active projects and client status.
• Contributing to improving customer experience and enhancing their trust in the platform.

Requirements:

• Saudi nationality (preferred).
• A diploma or bachelor's degree in business administration, marketing, or a related field.
• At least one year of experience in customer service or project management.
• High communication skills and problem-solving abilities.
• Proficiency in using computers, office programs, and customer management systems (CRM).
• Ability to work under pressure and deal with multiple parties simultaneously.

Benefits:

• Competitive salary + allowances (based on experience).
• Monthly incentives linked to performance.
• Continuous training and qualification on platform systems.
• Opportunities for career development and advancement.
• Professional and supportive work environment.

Join Mohamed Hilal Group as a Retail Manager!
Are you a visionary leader ready to drive our company's success to new heights? We are seeking an exceptional individual to join our team as Retail Manager. As a pivotal member of our organization, you will have the opportunity to shape operations, foster growth, and lead a talented team towards achieving ambitious goals.

Key Accountabilities:

• Strategic Responsibilities:
  • Support development and implementation of the retail business and brand strategy.
  • Prepare business review reports with recommendations for performance improvement.
  • Monitor cost-to-revenue ratios to control expenses.
  • Ensure brands' image and standards are maintained across all stores.
  • Gather market intelligence to stay ahead of competition.
• Functional Responsibilities:
  • Sales:
    • Maximize sales in all stores through coaching of store teams.
    • Review sales budget and propose incentive plans.
    • Plan and execute motivational activities to engage teams.
  • Cost Control:
    • Monitor costs, including manpower and operational expenses.
  • Marketing:
    • Develop and implement the annual marketing plan.
    • Conduct market research to identify market requirements.
  • Operations:
    • Establish processes and procedures to ensure quality in retail outlets.
    • Supervise and drive performance for low-performing outlets.
  • Stock Management:
    • Coordinate with warehouse for product supply based on sales volume.
  • Training:
    • Develop and maintain brand training standards.
  • People Development:
    • Conduct performance evaluations and promote ongoing training.
  • Compliance and Legal Matters:
    • Ensure compliance with local regulations and retail industry standards.
  • Store Openings, Relocations & Revamping:
    • Collaborate with brand teams for new store openings and relocations.
  
  Requirements:
  • Saudi national only, with a valid work permit.
  • Bachelor's degree in business administration or related field (MBA preferred).
  • Proven experience in senior management within the beauty or retail industry.
  • Strong knowledge of perfumes and beauty products market.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze data and make data-driven decisions.
  
  Language Skills:
  • English: Read, Write, Speak.
  • Arabic: Read, Write, Speak.