Customer Services Specialist📣 Job Ad

Join DSV as a Customer Service Agent!
In this pivotal role at DSV, you will be instrumental in maintaining outstanding customer service standards through operational excellence in freight operations. Your contributions will ensure efficient handling of all freight activities for current and potential clients, embodying DSV's commitment to excellence.

Responsibilities:

• Deliver best in class customer service to all DSV clients.
• Interact with customers and vendors to establish DSV SOPs, keeping customers informed about arrival times, delays or transit issues.
• Ensure all communication is professional, timely, and appropriate for both internal and external correspondence.
• Update customers daily on freight status through tracking sheets.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for export inquiries.
• Regularly monitor and report on communications with customers, carriers, and vendors.

Requirements:
To be successful in this role, you should have:

• Bachelor's degree
• 5 years of experience in freight operations
• Excellent spoken and written communication skills
• Ability to prioritize and multitask effectively
• Strong problem-solving skills
• Proficiency with Microsoft Office Suite or related software

Join us at DSV, where performance is in our DNA, and let’s grow together as we continue to innovate and lead in the dynamic world of logistics.

Join Our Team as a Customer Service Representative!
CsMena is a prominent provider of communication management services based in Riyadh, Saudi Arabia. We pride ourselves on delivering high-quality outsourcing services, particularly in call center operations. Join our dedicated team that is committed to ensuring exceptional service for clients across various sectors such as e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time, on-site position involves managing both incoming and outgoing calls, promptly resolving customer queries, and ensuring overall customer satisfaction through excellent service.

Key Responsibilities:

• Handle customer inquiries via phone.
• Manage complaints effectively and provide resolutions.
• Perform administrative tasks as required.
• Ensure customer satisfaction and loyalty.

Qualifications:

• Proficiency in English (B1 - C1).
• Strong customer service and customer support skills.
• Effective communication and interpersonal abilities.
• Capability to multitask and work under pressure.
• A minimum of 1 year of experience in customer service.
• Willingness to work shifts (24/7).

Join CsMena and help us continue to provide top-tier customer service in a dynamic work environment!