Customer Services Specialist📣 Job Ad

Join DSV as a Customer Service Agent!
In this pivotal role at DSV, you will be instrumental in maintaining outstanding customer service standards through operational excellence in freight operations. Your contributions will ensure efficient handling of all freight activities for current and potential clients, embodying DSV's commitment to excellence.

Responsibilities:

• Deliver best in class customer service to all DSV clients.
• Interact with customers and vendors to establish DSV SOPs, keeping customers informed about arrival times, delays or transit issues.
• Ensure all communication is professional, timely, and appropriate for both internal and external correspondence.
• Update customers daily on freight status through tracking sheets.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for export inquiries.
• Regularly monitor and report on communications with customers, carriers, and vendors.

Requirements:
To be successful in this role, you should have:

• Bachelor's degree
• 5 years of experience in freight operations
• Excellent spoken and written communication skills
• Ability to prioritize and multitask effectively
• Strong problem-solving skills
• Proficiency with Microsoft Office Suite or related software

Join us at DSV, where performance is in our DNA, and let’s grow together as we continue to innovate and lead in the dynamic world of logistics.

Job Summary:
The Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to collaborate with other departments to enhance the overall customer experience.

Key Responsibilities:

• Handle customer inquiries and requests through phone, email, or digital platforms in a professional and timely manner.
• Provide accurate information regarding company products, services, and policies.
• Resolve customer complaints and problems effectively while maintaining a positive attitude.
• Document and update all customer interactions in the CRM system.
• Coordinate with internal departments to ensure prompt and accurate service delivery.
• Follow up with customers to confirm satisfaction and close service requests.
• Prepare periodic reports on customer feedback and recurring issues.
• Support continuous improvement initiatives aimed at enhancing customer service quality.
• Ensure compliance with company standards and service protocols.

Qualifications and Requirements:

• Bachelor’s degree or diploma in Business Administration, Marketing, Communication, or a related field.
• Minimum of 1–2 years of experience in customer service or client relations.
• Excellent communication skills in both Arabic and English (verbal and written).
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.
• Strong problem-solving and organizational skills.
• Ability to handle pressure and maintain professionalism at all times.
• Customer-focused mindset with high attention to detail.