Customer Services Specialist📣 Job Ad

in Csmena

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join Our Team as a Customer Service Representative!
CsMena is a prominent provider of communication management services based in Riyadh, Saudi Arabia. We pride ourselves on delivering high-quality outsourcing services, particularly in call center operations. Join our dedicated team that is committed to ensuring exceptional service for clients across various sectors such as e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time, on-site position involves managing both incoming and outgoing calls, promptly resolving customer queries, and ensuring overall customer satisfaction through excellent service.

Key Responsibilities:

Handle customer inquiries via phone.
Manage complaints effectively and provide resolutions.
Perform administrative tasks as required.
Ensure customer satisfaction and loyalty.

Qualifications:

Proficiency in English (B1 - C1).
Strong customer service and customer support skills.
Effective communication and interpersonal abilities.
Capability to multitask and work under pressure.
A minimum of 1 year of experience in customer service.
Willingness to work shifts (24/7).

Join CsMena and help us continue to provide top-tier customer service in a dynamic work environment!

Requirements

Requires 2-5 Years experience

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