E commerce manager Jobs in Riyadh

Join Jouna Company as an E-commerce Manager
We are looking for a dedicated E-commerce Manager to oversee and enhance the performance of our e-commerce platform. This role is vital for ensuring seamless daily operations, from order processing to product management.

Key Responsibilities:

• Manage daily operations including order receiving, payment processing, and shipping coordination.
• Ensure website performance and responsiveness for an exceptional user experience.
• Coordination with warehouse and production to update product availability on the website.
• Supervise product addition, removal, and price updates.
• Work with marketing to improve interface and apply promotional campaigns.
• Coordinate with IT to ensure secure online transactions.
• Prepare sales reports and analyze customer behavior trends.
• Provide customer support and maintain communication regarding order status.
• Regularly evaluate employee performance and supervise training programs.
• Lead a multicultural team toward shared business objectives.

About Jouna Company:
Founded in 2008, Jouna Company specializes in the production of high-quality baked goods and sweets, adhering to the highest standards of quality and innovation. Join us in delivering fresh and healthy products to our customers.

Join Supertech Innovation Labs as an E-Commerce Manager!

As a critical member of our team, you will lead the e-commerce business at *******, ensuring the daily operations align with our strategic objectives. Your role is pivotal in driving growth, enhancing customer satisfaction, and managing our diverse online sales channels.

Key Responsibilities:

• Oversee and execute all e-commerce activities, ensuring smooth daily operation of online channels.
• Manage day-to-day order fulfillment, logistics coordination, and customer service across all platforms.
• Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability.
• Handle account management of all sales channel partners and vendors.
• Lead workflows for new product setup and listings.
• Ensure content, pricing, and inventory accuracy across the website and marketplaces.
• Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates.
• Set up initiatives to deliver engaging customer experiences that drive conversions and retention.
• Gather and analyze data to identify growth opportunities.
• Manage product forecasting to align supply with customer demand.
• Prepare monthly management reports and conduct ad hoc reporting on performance.
• Stay updated on e-commerce trends and best practices.

Requirements:

• Bachelor's degree in Marketing, Business, or related field.
• 5-7 years of experience in e-commerce, with at least 2 years in a managerial role.
• Strong analytical, commercial, and leadership skills.
• Proficiency with e-commerce platforms and analytics tools.
• Excellent written and verbal communication skills in both Arabic and English.