Customer Services Specialist📣 Job Ad

in Dsv - Global Transport And Logistics

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join DSV as a Customer Service Agent!
In this pivotal role at DSV, you will be instrumental in maintaining outstanding customer service standards through operational excellence in freight operations. Your contributions will ensure efficient handling of all freight activities for current and potential clients, embodying DSV's commitment to excellence.

Responsibilities:

Deliver best in class customer service to all DSV clients.
Interact with customers and vendors to establish DSV SOPs, keeping customers informed about arrival times, delays or transit issues.
Ensure all communication is professional, timely, and appropriate for both internal and external correspondence.
Update customers daily on freight status through tracking sheets.
Negotiate rates with carriers and maintain the Export Rate sheet.
Create jobs in CW1 for all export shipments.
Quote agents and customers for export inquiries.
Regularly monitor and report on communications with customers, carriers, and vendors.

Requirements:
To be successful in this role, you should have:

Bachelor's degree
5 years of experience in freight operations
Excellent spoken and written communication skills
Ability to prioritize and multitask effectively
Strong problem-solving skills
Proficiency with Microsoft Office Suite or related software

Join us at DSV, where performance is in our DNA, and let’s grow together as we continue to innovate and lead in the dynamic world of logistics.

Requirements

Requires 2-5 Years experience

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Receive and comprehend client inquiries through phone and social media.
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Qualifications:

Relevant educational qualification (Diploma or Bachelor’s degree in Marketing, Business Administration, or equivalent).
Minimum of 1 year of experience in real estate marketing or customer service.
Proficiency in computer usage and social media platforms.
Excellent communication and persuasion skills.
Professional appearance and ability to interact with various client demographics.
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Commitment to work schedule and performance discipline.

2-5 years