Customer Services Specialist📣 Job Ad

Join Our Team as a Senior Customer Service Specialist!
At Amazon, we are on a mission to provide top-notch customer service, and our Tech Support Executive Customer Relations team plays a vital role in achieving that goal. We are seeking a motivated Senior Customer Service Specialist to manage complex customer escalations and enhance customer trust in our Digital, Device & Alexa products.

Key Responsibilities:

• Resolve customer trust escalations related to Amazon Brand, driving technical investigations to restore customer confidence.
• Support managers with VP inquiries and prepare detailed responses for senior leadership.
• Analyze customer problems, building a comprehensive history to identify root causes.
• Engage directly with customers for data gathering and case closure.
• Conduct data analysis linked to escalations and manage process improvement initiatives.
• Communicate effectively with internal and external customers, adapting style to meet audience needs.
• Create and document efficient processes for escalation management.
• Commit to excellent customer service and represent Amazon’s values.

Basic Qualifications:

• Fluency in both Arabic and English (spoken and written).
• A minimum of six months experience with customer escalated contacts.
• Bachelor's degree or 2 years of Amazon experience.
• Proficiency in MS Office and customer service tools.
• Ability to interpret and communicate analytics.

Preferred Qualifications:

• Experience with data tools like Heartbeat and Tableau.
• Strong project management ability.
• Familiarity with HTML for documentation creation.

We encourage applicants from diverse backgrounds and support inclusion in the workplace. Interested candidates can find more information about the application process on our website.

Customer Service Employee Job
We at Meeras Center for Contracting Projects are looking for a customer service specialist to join our team in Riyadh. We are committed to providing an excellent customer service experience for our contractors and clients.

Responsibilities:

• Receiving and following up on inquiries from customers and contractors via phone, WhatsApp, and email.
• Monitoring all projects registered on the platform and ensuring they are progressing correctly.
• Coordinating between the client and the contractor from the moment of order registration until project closure.
• Following up on contractor requests (subscriptions, offers, technical inquiries).
• Managing client and contractor complaints and working to find quick solutions.
• Documenting all notes and requests in the system (CRM).
• Submitting periodic reports on active projects and client status.
• Contributing to improving customer experience and enhancing their trust in the platform.

Requirements:

• Saudi nationality (preferred).
• A diploma or bachelor's degree in business administration, marketing, or a related field.
• At least one year of experience in customer service or project management.
• High communication skills and problem-solving abilities.
• Proficiency in using computers, office programs, and customer management systems (CRM).
• Ability to work under pressure and deal with multiple parties simultaneously.

Benefits:

• Competitive salary + allowances (based on experience).
• Monthly incentives linked to performance.
• Continuous training and qualification on platform systems.
• Opportunities for career development and advancement.
• Professional and supportive work environment.

About the Role:
As a Senior Parts Service & Sales Representative, you will play a crucial role in enhancing parts sales through direct customer engagement to increase our market share in Machinery Rental Alternatives (EJAR).

Key Responsibilities:

• Consistently achieve sales targets and maintain exceptional long-term relationships with customers.
• Conduct regular visits to customer projects and offices to generate additional business.
• Identify new prospects to increase market share and promote value-added services.
• Maintain in-depth product knowledge in the Parts and Service field.
• Perform equipment inspections and provide cost-effective solutions for customer maintenance issues.
• Efficiently manage the assigned territory and identify potential for additional sales.
• Prepare and present training materials and participate in shows and seminars.

Qualifications:

• Educational Background: Degree in Mechanical or Electronics Engineering.
• Experience: 5 years in sales, preferably in light equipment or with JLG.
• Technical Skills: Strong product knowledge and proficiency in office software.
• Language Proficiency: Written & spoken English and Arabic.