Customer Solutions Consultant📣 Job Ad

About Unifonic

Unifonic is a dynamic startup in the CPaaS (Communication Platform as a Service) sector, focused on transforming how businesses communicate. Recognized as a Great Place to Work®, the company comprises over 400 dedicated professionals serving more than 5000 customer-centric companies. Unifonic fosters a collaborative work environment that encourages creativity and new ideas.

The Role of Customer Solutions Consultant

Unifonic is seeking a Customer Solutions Consultant to join its Sales team in Riyadh, Riyadh Province. This full-time role is central to helping customers achieve digital transformation through cloud communication. The position requires 2-5 years of relevant experience and involves leading collaboration with a virtual team of sales, engineering, and support resources to ensure customer success and satisfaction.

Key Responsibilities

• Build and maintain strong customer relationships.
• Influence long-term strategic direction for clients.
• Serve as a trusted advisor to customers.
• Drive executive-level engagement with CXOs and technology decision-makers.
• Assist customers in evaluating their cloud communication strategy.
• Recommend solutions that align with business and technical requirements.
• Remove deployment roadblocks and ensure successful adoption of solutions.
• Drive overall customer satisfaction.

Daily Duties

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, contributing to the most relevant solution design.
• Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams, including Product, Support, and Engineering, as needed to close deals.

Required Qualifications

• Ability to create a positive customer experience by matching product and service offerings to customer needs.
• Proficiency in understanding and troubleshooting customer needs, translating them into workable solutions.
• Strong interpersonal skills, with comfort in engaging multiple stakeholders and collaborating with virtual and cross-functional teams.

Desired Character Traits

• Analytical thinking and problem-solving: Approaches problems clearly, uses data, and finds effective solutions.
• Ownership and accountability: Takes responsibility and ensures projects are completed.
• Communication: Explains ideas clearly and actively listens to others across teams.
• Collaboration: Works effectively with others and supports team goals.
• Adaptability and learning: Adjusts to change and continuously acquires new skills or tools.
• Mentorship and knowledge sharing: Contributes to the growth of others and shares expertise.
• Resilience: Maintains composure under pressure and handles setbacks constructively.
• Quality and attention to detail: Executes work carefully and strives for continuous improvement.
• Advocacy and innovation: Encourages best practices, efficiency, and new ideas.