Customer Solutions Consultant📣 Job Ad

About Unifonic

Unifonic is a dynamic startup operating in the CPaaS (Communication Platform as a Service) sector, recognized as a Great Place to Work®. The company's team consists of over 400 dedicated professionals who serve more than 5000 customer-centric companies. Unifonic fosters a collaborative work environment that encourages creativity and new ideas.

The Role

As a Customer Solutions Consultant, you will be responsible for enabling customers to achieve digital transformation through cloud communication. This full-time position, based in Riyadh, Riyadh Province, involves leading collaboration with virtual teams comprising sales, engineering, and support resources. You will build and maintain strong customer relationships, influence long-term strategic direction, serve as a trusted advisor, and drive executive-level engagement with CXOs and technology decision-makers.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Build working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Join Sales team meetings to understand customer pain points, requirements, and business goals, and help shape the most relevant solution.
• Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.
• Build and deliver product demos and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals cleanly to the Customer Success team, with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Qualifications and Experience

• Bachelor's degree in Engineering, Computer Science, or another IT-related field.
• Minimum of 2 years of hands-on experience, with a range of 2-5 years, in selling technology solutions, technical/solutions consulting, or customer-facing delivery in a related industry (SaaS, CPaaS, Telecommunications, etc.).

Required Skills

• Ability to create a positive customer experience by matching the right product/service offerings to their needs.
• Ability to understand and troubleshoot customer needs and translate them into workable solutions.
• Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.

Team and Work Environment

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. This role involves close collaboration with other departments to ensure products and services consistently meet customer needs. Unifonic prides itself on a collaborative work environment where creativity and new ideas are encouraged.