Customer Solutions Consultant

About Unifonic and the Customer Solutions Consultant Role

Unifonic operates in the Communication Platform as a Service (CPaaS) sector, providing business communication solutions to over 5000 companies. The company is seeking a Customer Solutions Consultant to join its team in Riyadh, Riyadh Province. This is a full-time position requiring 2-5 years of relevant experience.

Role Purpose and Scope

The Customer Solutions Consultant guides clients through digital transformation initiatives utilizing cloud communication platforms. This involves leading collaborative efforts with a virtual team comprising sales, engineering, and support resources. The role focuses on building and maintaining strong customer relationships, influencing long-term strategic direction, and acting as a trusted advisor to CXOs and technology decision-makers. Key activities include evaluating customer cloud communication strategies, recommending solutions aligned with business and technical requirements, addressing deployment challenges, and ensuring successful product adoption to achieve customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop a working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and contribute to shaping relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Develop and deliver product demonstrations and pilots that illustrate Unifonic's value to prospects and clients.
• Relay timely and organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Ensure a smooth handover of won deals to the Customer Success team, providing clear context on customer goals and configuration.
• Provide technical input to Sales and Account Management for upsell and cross-sell opportunities.
• Coordinate with cross-functional teams, including Product, Support, and Engineering, as required to finalize deals.

Candidate Profile and Requirements

Candidates for this role should possess 2-5 years of experience in a relevant field. The ideal candidate will demonstrate:

• The ability to align product and service offerings with customer requirements.
• Proficiency in understanding and troubleshooting customer needs, translating them into practical solutions.
• Strong interpersonal skills, enabling effective engagement with multiple stakeholders and collaboration within virtual and cross-functional teams.

Company and Team Environment

Unifonic is a company with over 400 team members. The Sales team operates as consultants, focusing on revenue generation while ensuring products and services meet customer needs. This team comprises professionals in account management, business development, and customer service, working in close collaboration with other departments.

Application Process

Interested candidates are invited to apply for this full-time position in Riyadh.