Customer Success Specialist📣 Job Ad

About PetroApp and the Role

PetroApp is seeking a Customer Success Specialist to join our team in Riyadh, Riyadh Province. This full-time position is crucial for building and maintaining strong relationships with our customers, ensuring their successful adoption of our platform, and delivering an exceptional overall experience. The role focuses on fostering long-term customer satisfaction and loyalty.

Role Summary

The Customer Success Specialist will be instrumental in customer retention and subscription renewals. This position involves serving as the primary point of contact for customer needs and inquiries, proactively monitoring engagement, and collaborating closely with various internal departments to ensure a seamless and supportive customer journey from onboarding through ongoing usage.

Key Responsibilities

• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries.
• Monitor customer engagement and platform usage to encourage adoption and maximize value.
• Handle customer issues, complaints, and escalations in a timely and professional manner.
• Manage subscription renewals and support retention efforts to minimize churn.
• Develop and maintain customer success plans aligned with customer objectives.
• Analyze customer data and prepare performance reports and insights.
• Gather customer feedback and communicate customer needs to internal stakeholders.
• Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer satisfaction and overall account health.

Required Qualifications

• 1–2 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Previous experience in a SaaS company.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience and Skills

• Experience working with subscription-based products or services.
• Familiarity with CRM and customer success tools.

Work Environment and Application

This is a full-time role based in Riyadh, offering an opportunity to contribute to customer success within a dynamic environment. Salary for this position will be discussed directly with candidates during the interview process.