Database Support Engineer

About Infinite pl

Infinite pl is a digital-led technology firm focused on becoming a pioneer in digital logistics. The company leverages its in-house, external, network, and investment capabilities to develop innovative platforms that address complex challenges within logistics and related sectors. Infinite pl aims to enhance experiences for governments, businesses, and residents globally through advanced digital solutions.

The Role of Database Support Engineer

Infinite pl is seeking a Database Support Engineer to provide operational support for production databases. This full-time position, based in Riyadh, Riyadh, focuses on ensuring database availability, performance, connectivity, backup and recovery, and replication monitoring. The role is primarily operational and hands-on, emphasizing production availability, incident handling, proactive detection, adherence to SLAs, operational stability, and reducing recurring incidents.

Key Responsibilities

• Monitor database availability, health, and performance.
• Perform routine database operational health checks.
• Investigate database connection and connection-pool issues.
• Monitor backup jobs and validate successful completion.
• Support database restore and recovery activities.
• Monitor database replication and identify synchronization issues.
• Investigate slow queries and database performance degradation.
• Review database logs and identify abnormal events.
• Monitor storage utilization and database capacity.
• Support user, role, and database access checks according to approved processes.
• Troubleshoot application-to-database connectivity issues.
• Support database incidents and root-cause analysis.
• Coordinate with DBAs, application teams, infrastructure teams, and cloud engineers.
• Maintain database operational runbooks and procedures.
• Validate database health following changes or releases.

Work Environment

This role is based in Riyadh, Riyadh, and operates on a full-time basis. The Database Support Engineer will collaborate with various technical teams, including DBAs, application teams, infrastructure teams, and cloud engineers, to ensure robust database operations.

Hiring Process Note

Infinite pl may utilize artificial intelligence (AI) tools to assist in parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by humans. For more information regarding data processing, please contact the company.