Enterprise Account Manager Strategic Accounts

About the Role

Diyar United Company is seeking an Enterprise Account Manager Strategic Accounts to join our team in Riyadh, Saudi Arabia. This full-time role focuses on serving as a trusted advisor and strategic partner to our key enterprise clients. The position involves expanding existing accounts by deepening executive relationships, aligning with client business objectives, and ensuring excellence in service delivery.

Role Purpose and Focus

The Enterprise Account Manager will drive upsell, cross-sell, and multi-year growth opportunities while maintaining profitability and Diyar’s strategic market position, in line with Saudi Vision 2030. This role is central to managing and growing our most valued client relationships, ensuring both client satisfaction and business expansion.

Key Responsibilities

• Initiate, build, strengthen, and expand long-term relationships with C-level stakeholders across assigned strategic accounts.
• Lead strategic account planning and governance processes, ensuring delivery excellence, profitability, and alignment with client objectives.
• Identify, position, and close upsell and cross-sell opportunities across applications, cloud, cybersecurity, digital transformation, and managed services.
• Ensure seamless project delivery by acting as the bridge between client leadership and internal delivery teams, escalating issues as needed.
• Monitor account health, including revenue, profitability, customer satisfaction, and renewals, taking proactive steps to defend and grow share of wallet.
• Leverage local contacts and market knowledge in Riyadh and KSA to strengthen Diyar’s footprint and competitive edge.
• Collaborate with Marketing, Alliances, Presales, and Service Delivery teams to introduce new value-added solutions to clients.
• Support the company’s transition into a verticalized approach, tailoring engagement strategies for BFSI, Government, Energy, and other industries.
• Maintain disciplined CRM updates (Microsoft Dynamics) to ensure accurate forecasting, pipeline visibility, and governance.
• Represent Diyar at executive briefings, steering committees, and industry forums to reinforce thought leadership and trust.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience in account management, particularly with strategic enterprise clients.
• Demonstrated ability to build and maintain relationships with C-level stakeholders.
• Proven track record in identifying and closing upsell and cross-sell opportunities.
• Experience in strategic account planning and governance processes.
• Familiarity with CRM systems, specifically Microsoft Dynamics, for forecasting and pipeline management.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working closely with internal delivery teams and client leadership, requiring strong communication and collaboration skills within a dynamic environment.

Application Process

Qualified candidates are invited to apply. Salary details will be discussed during the interview process.