Expert Engagement Partner (Medical Representative)

About Haleon

Haleon is a consumer healthcare company focused on everyday health. Since its launch, the company has expanded and is now entering a new phase of growth. Haleon's portfolio includes brands such as Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®. The company operates with a strategy focused on delivering better everyday health through a performance-driven culture.

Role Overview

Haleon is seeking an Expert Engagement Partner (Medical Representative) to join the team in Riyadh. This full-time role serves as a key link between the Haleon platform and healthcare professionals, specifically within the oral care line across Central & East KSA. The position requires 0-1 years of experience and involves operating within a fast-paced business environment.

Key Responsibilities

• Assess clients’ needs and present suitable promoted products.
• Liaise with and detail targeted Dental Healthcare Professionals (DHCPs) and pharmacists to promote Haleon Oral Health products, utilizing effective selling skills and performing cost-benefit analysis.
• Provide product information and deliver product messages.
• Attend internal and external meetings, conference calls, training sessions, and symposiums as recommended by the direct manager.
• Align with sales and marketing strategies to ensure consistent marketing and brand messaging.
• Ensure adherence to compliance and governance standards, including SOPs and ABAC.
• Maintain trust-based relationships with clients, reflecting Haleon attributes.
• Conduct territory analyses, planning, problem-solving, execution, and competitor feedback, and report on results.
• Maintain accurate records and documentation for reporting and feedback.
• Report daily field activities and visits via Veeva to the Regional Sales Manager and receive performance guidance.
• Follow Haleon Samples & HCP/HCO SOPs consistently.
• Complete all required online and classroom trainings as part of professional development.
• Support the team in improving IPSOS data for Oral Health products.
• Undertake individual projects to foster personal growth and contribute to company objectives.

Scope and Complexity of the Role

This role focuses on all expert channels, including DHCPs in hospitals and polyclinics, as well as pharmacies. The Expert Engagement Partner will serve as a subject matter expert in assigned categories where Haleon competes, possessing deep knowledge of the HCP landscape and competition. The position requires alignment with detailing cycle plans and marketing strategies, in line with global and area guidelines to secure expert recommendations. Collaboration with multiple stakeholders across Marketing, Sales, and Medical functions is essential. The role is accountable for delivering on innovation, performance, and trust objectives, while navigating key competitor analysis and understanding relevant legislation and its business impact.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to thrive in a fast-paced business environment.
• Strong understanding of Haleon policies and procedures, including conducting management monitoring.
• Demonstrated use of company values and expectations to guide actions and decisions.

Professional Development

The Expert Engagement Partner is expected to pursue continuous self-learning and professional development to enhance their expertise and contribute effectively to the team and company objectives.