F&B Guest Relations

About Accor

Accor is a global hospitality company. The organization supports professional growth and learning, aiming to provide meaningful work and opportunities within the hospitality and dining sectors. Accor encourages employees to contribute to the future of hospitality.

About the Role

Accor is seeking a professional and enthusiastic F&B Guest Relations specialist to join its team in Riyadh, Saudi Arabia. This full-time position requires 0-1 years of experience. The role serves as the initial point of contact for guests, focusing on creating an organized and welcoming dining experience. Key attributes for this position include strong organizational skills, genuine hospitality, and a commitment to customer service in a collaborative environment.

Key Responsibilities

• Warmly greet and seat guests according to the floor plan, ensuring fair distribution among service staff.
• Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure.
• Manage restaurant reservations by taking, recording, and confirming bookings in line with departmental standards.
• Answer telephone calls promptly within three rings, using proper salutations and professional etiquette.
• Communicate reservation changes and cancellations to management as they occur.
• Review the reservation book daily, pre-assign designated tables, and follow up on special guest requests.
• Ensure all menus and check folders are clean, organized, and available in sufficient quantities.
• Maintain a clean, organized, and welcoming Guest Relations stand at all times.
• Monitor guest reactions and confer with management to ensure guest satisfaction and address concerns.
• Anticipate heavy business periods and organize procedures for efficient management of waiting lines.
• Respond to guest inquiries accurately, providing information about hotel services and activities.
• Handle guest complaints professionally, following established procedures for immediate resolution and satisfaction.
• Assist restaurant staff with duties when requested to optimize service delivery and maintain a cooperative environment.
• Monitor table clearing and resetting procedures to ensure compliance with departmental standards.
• Promote food and beverage outlets to guests during slower periods.

Professional Standards

• Maintain high standards of personal appearance, hygiene, and professional presentation.
• Report for duty punctually, wearing the correct uniform and name tag.
• Comply with all hotel policies, fire safety procedures, health and safety regulations, and local legislation.
• Attend training sessions and meetings as required.
• Remain flexible and willing to extend job duties to meet business demands and guest service needs.

Qualifications

• 0-1 years of experience in a relevant field.
• Exceptional organizational skills.
• Demonstrated genuine hospitality.
• Commitment to delivering outstanding customer service.
• Ability to work effectively in a fast-paced, collaborative environment.

Work Type

This is a full-time position based in Riyadh.