Hostess

About the Role

Hilton is seeking a Hostess to join its team in Makkah. This full-time position involves delivering hospitality services and ensuring a positive experience for guests. The role focuses on providing food and drink service while maintaining high standards of guest interaction.

Responsibilities

The Hostess is responsible for serving guests efficiently and courteously to ensure an excellent Guest and Member experience. Key responsibilities include:

• Managing guest queries in a friendly, timely, and efficient manner.
• Maintaining extensive knowledge of menu offerings and all products.
• Following correct reporting procedures for any issues encountered.
• Adhering to Hilton Grooming standards, including uniform dress code, cleanliness, and personal hygiene.
• Assisting callers courteously and promptly, taking legible and accurate messages, and passing them to the appropriate person without delay.
• Possessing good knowledge of the restaurant's seating arrangements.
• Complying with hotel security, fire regulations, and all health and safety legislation.

Qualifications and Requirements

Candidates for the Hostess position should have 0-1 years of experience in a relevant field. The role requires individuals who embody Hilton's core values, which include:

• Hospitality: A commitment to providing a welcoming experience.
• Integrity: Acting with honesty and doing what is right.
• Leadership: Inspiring others through actions.
• Teamwork: Believing that collaborative efforts lead to optimal results.
• Ownership: Demonstrating accountability for tasks and outcomes.
• Now: Approaching each moment with urgency and discipline to make a positive impact.

Work Environment

This role is based in Makkah, Saudi Arabia, within the Hilton Hotels team. Hilton is recognized for its workplace culture and commitment to team member wellbeing. The company offers a supportive environment focused on delivering guest experiences.

Benefits

Hilton invests in its Team Members' wellbeing, offering a range of perks and benefits, which may include:

• Travel perks through the Go Hilton program, offering discounted room rates.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Crisis concierge services for practical and emotional support during times of loss.
• Mental health resources via the Care for All hub, with free counseling and support through the Employee Assistance Program (EAP) in many countries for eligible Team Members.

Note: Benefits availability may vary depending on Team Member’s location, terms and conditions of employment, and are subject to the terms and conditions of each specific program/plan.

About Hilton

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture. The company has welcomed over 3 billion guests worldwide and is committed to providing exceptional experiences for both guests and Team Members. Hilton has received recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.