Front Office Supervisor

📣 Job Ad

20 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Job Description

About the Role

Hilton is seeking a Front Office Supervisor to join its team in Riyadh, Saudi Arabia. This full-time role involves overseeing daily front office operations and ensuring a high standard of guest experience. The Front Office Supervisor will contribute to delivering memorable stays for guests by maintaining operational efficiency and service quality.

Key Responsibilities

Support daily front office operations, including guest service, registration, room inventory management, and adherence to established policies and standards.
Monitor guest satisfaction, address service issues, and guide the team in implementing improvements to enhance the overall guest experience.
Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and contribute to revenue growth.
Provide regular updates and training to ensure the front office team is well-informed about hotel offerings, services, and local attractions.
Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
Review VIP reservations and ensure an elevated and seamless check-in and check-out experience for these guests.
Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications and Requirements

Candidates should possess 5-10 years of relevant experience in front office operations within the hospitality industry.
Demonstrated ability to oversee daily operations and support a team.
Strong understanding of guest service principles and hospitality standards.
Experience in addressing guest concerns and implementing service improvements.

About Hilton

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture and commitment to providing exceptional experiences for both guests and team members. The company operates a suite of world-class brands and focuses on delivering high standards for the future of travel.