GroupHousing BillingSupervisor

About the Role

Sheraton Hotels & Resorts is seeking a Group Housing Billing Supervisor to join our team in Riyadh. This full-time role involves overseeing billing processes related to group lodging and ensuring financial accuracy and compliance with company policies. The supervisor will play a key role in maintaining guest satisfaction and supporting various departments.

Key Responsibilities

• Prepare billing accounts, including shared, room/taxes/incidentals, tax exemption, direct/special billing, and group reservations, in accordance with accounting policies.
• Organize, secure, and maintain all files, records, cash balances, and liquid assets according to current policies and procedures.
• Record, store, access, and analyze computerized group lodging and financial information.
• Classify, code, and summarize numerical and financial data to compile and maintain group lodging and financial records using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, audit, or payroll tables and reports.
• Generate specified reports and prepare, review, reconcile, and issue accounts, invoices, and statements.
• Follow up on and resolve overdue accounts and vendor invoices until full payment or resolution.
• Ensure compliance with standard and local operating procedures (SOPs and LSOPs).
• Collaborate with various departments and external entities to ensure group satisfaction from pre-arrival to final invoice issuance.
• Assist management in training, motivating, and developing employees, serving as a role model and initial point of contact for the Fair Treatment Assurance/Open Door Policy process.
• Report all accidents, injuries, and hazardous working conditions to managers; conduct safety training and issue certifications.

Operational Duties

• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance, and maintaining the privacy of company information.
• Anticipate and address all guest service needs, consulting with guests regarding their satisfaction with guest-related matters.
• Communicate professionally and clearly with others, thoroughly review written documents, and answer telephone calls using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure compliance with quality expectations and standards.

Qualifications and Experience

• Experience required: 0-1 years in a relevant field.
• Ability to assist and verify the accuracy of sales volumes, figures, postings, billings, and documents.
• Capability to stand, sit, or walk for extended periods.

Team Leadership and Coordination

• Coordinate tasks and jobs with other departments.
• Act as a role model or mentor for a specific department.
• Assign work tasks and ensure their prompt completion, meeting corresponding quality standards.

Application Information

This is a full-time position based in Riyadh. Salary details will be discussed during the interview process.