GroupHousing BillingSupervisor

About the Role

Sheraton Hotels & Resorts is seeking a Group Housing Billing Supervisor for a full-time position in Riyadh. This role involves overseeing billing processes for group bookings, ensuring accuracy in financial transactions, and maintaining compliance with accounting policies. The supervisor will be responsible for managing guest satisfaction related to billing issues and ensuring all financial records are organized and secure.

Key Responsibilities

• Follow up with guests regarding satisfaction with guest-related issues.
• Assist with and verify turnovers, figures, postings, billing, and documents for accuracy.
• Set up proper billing accounts, including share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings, in accordance with accounting policies.
• Organize, secure, and maintain all files, records, cash, and cash equivalents according to policies and procedures.
• Record, store, access, and analyze computerized group rooming and financial information.
• Classify, code, and summarize numerical and financial data to compile and maintain group rooming and financial records using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Follow up on and resolve past due accounts and vendor invoices until payment is received or resolved.
• Ensure compliance with standard and local operating procedures (SOPs and LSOPs).
• Collaborate with various departments and external entities to ensure successful group operations from pre-arrival through final billing.

General Duties and Support

• Assist management in training, motivating, and coaching employees.
• Serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to the manager; complete required safety training and certifications.
• Adhere to all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Communicate professionally and clearly; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards.
• Coordinate tasks and work effectively with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and meet quality standards.
• Perform other reasonable job duties as requested.

Work Environment and Physical Requirements

The role requires the ability to stand, sit, or walk for extended periods. This is a full-time position based in Riyadh.

Commitment to Diversity and Inclusion

At Marriott International, we are committed to being an equal opportunity employer. We welcome all individuals and provide access to opportunity, fostering an environment where the unique backgrounds of our associates are valued and celebrated. Our strength is derived from the diverse blend of culture, talent, and experiences of our associates. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.