Guest Care Representative📣 Job Ad

About Nahdi Medical Co. and the Role

Nahdi Medical Co. is seeking a dedicated Guest Care Representative to join its team in Riyadh, Saudi Arabia. This full-time role serves as the primary point of contact for patients and visitors, providing essential reception and administrative services. The representative is crucial in ensuring that all interactions reflect the polyclinic's professional image and commitment to patient satisfaction.

Key Responsibilities

• Welcome and greet all patients and visitors, both in person and over the phone, addressing enquiries efficiently and courteously.
• Ensure the reception area is consistently staffed, including during breaks, to maintain health, safety, security, and continuous availability for patient enquiries.
• Register new patients and update existing patient demographic information, including personal and financial details.
• Manage patient appointments by booking, amending, and cancelling them in accordance with polyclinic procedures to optimize system efficiency.
• Facilitate urgent consultations for patients without appointments by booking appropriate slots and referring them to the relevant physician.
• Inform patients of charges for private or medical insurance services, process payments, and issue receipts.
• Monitor emails and fax machines regularly for incoming messages and send outgoing communications as required.
• Maintain the cleanliness and tidiness of the reception area, ensuring information leaflets are readily available for patients and the public.
• Receive and redirect calls or take messages from patients and the public in a professional and polite manner.

Required Experience and Attributes

Candidates for this role should possess 5-10 years of relevant experience in a guest care, reception, or administrative support capacity, preferably within a medical or polyclinic setting. A strong commitment to providing high-quality service and maintaining a professional demeanor is essential.

Essential Skills

• Excellent verbal and written communication skills.
• Proficiency in handling patient enquiries and managing appointments.
• Strong organizational skills and attention to detail.
• Ability to manage administrative tasks efficiently.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Work Environment

This position operates entirely indoors (100%). The work schedule consists of 6 working days per week with 1 day off. Daily working hours are 8 net hours, structured in shifts to ensure continuous reception coverage, including a 1-hour rota break.

Application Process

Interested candidates who meet the specified requirements are encouraged to apply. Salary details will be discussed during the interview process.