Guest Experience Expert (Saudi National )📣 Job Ad

About the Role

Marriott International is seeking a Guest Experience Expert to join our team in Riyadh. This full-time position is designed for individuals with 0-1 years of experience who are dedicated to creating memorable guest experiences beyond standard check-in and check-out procedures. The role involves guiding guests through their entire stay by delivering a wide range of services.

Role Purpose

The Guest Experience Expert takes initiative to provide comprehensive services that enhance the guest journey. This position empowers individuals to move within their designated space and perform necessary tasks to ensure guest satisfaction. A key aspect of this role is to integrate operational transactions seamlessly, making them feel like a natural part of the overall guest experience.

Key Responsibilities

• Deliver a wide range of services to guide guests throughout their stay.
• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete required reports accurately.
• Share highlights and information about the local area.
• Contribute to maintaining a safe workplace environment.
• Adhere to all company policies and procedures.
• Maintain strict confidentiality of sensitive information.
• Protect company assets from loss or damage.
• Uphold established quality standards in all tasks.
• Ensure professional uniform, personal appearance, and communication at all times.

Qualifications and Experience

• High school diploma or *** equivalent.
• 0-1 years of relevant experience.

Physical Requirements and Work Environment

This role operates in a dynamic environment requiring the ability to be on your feet and moving around for extended periods, which may include standing, sitting, or walking. The position also involves a hands-on approach to work, including the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Application Information

Interested candidates who meet the qualifications are encouraged to apply. Marriott International is committed to fostering a professional and welcoming environment for both guests and associates.