Guest Experience Expert (Saudi National )📣 Job Ad

About the Guest Experience Expert Role

Marriott Hotels & Resorts is seeking a Guest Experience Expert to join our team in Riyadh. This full-time position is open to Saudi Nationals and focuses on creating memorable and distinctive experiences for guests throughout their stay. The role involves proactive engagement to guide guests and manage various service needs, moving beyond standard check-in and check-out procedures.

Key Responsibilities

• Deliver a range of services that guide guests through their entire stay, ensuring a positive experience.
• Process operational needs efficiently and accurately.
• Address guest requests promptly and effectively.
• Complete necessary reports and documentation.
• Share highlights and information about the local area with guests.
• Ensure all guest interactions contribute positively to their overall experience.

Professional Standards and Operational Compliance

Success in this role requires adherence to several critical standards. These include maintaining a safe workplace, consistently following company policies and procedures, and upholding strict confidentiality. Protecting company assets and ensuring quality standards are met are also essential. Candidates must present a professional appearance and maintain professional communication in all interactions.

Work Environment and Physical Requirements

The Guest Experience Expert role involves an active work environment. Candidates should be prepared to be on their feet and move around, which includes standing, sitting, or walking for extended periods. The position also requires a hands-on approach, involving the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Performing these duties consistently and effectively is crucial for guest satisfaction and business operations.

Candidate Qualifications

• Education: High school diploma or *** equivalent.
• Related Work Experience: No specific related work experience is required (0-1 years experience).
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None required.

Application Information

This full-time position offers an opportunity to contribute to the guest experience at Marriott Hotels & Resorts in Riyadh. We encourage qualified Saudi Nationals to apply.