Guest Experience Expert

About the Role

Courtyard by Marriott in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join its full-time team. This role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to provide a comprehensive range of services throughout a guest's stay, ensuring all interactions contribute positively to their overall experience.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs efficiently and accurately.
• Address guest requests promptly and effectively.
• Complete necessary reports and documentation.
• Share information about local area highlights with guests.
• Ensure all transactions feel integrated into the overall guest experience.

Professional Standards and Operational Requirements

Success in this position requires adherence to several critical standards and operational duties. Candidates must be prepared for a dynamic work environment that involves physical activity and maintaining professional conduct at all times.

• Create and maintain a safe workplace environment.
• Follow all company policies and procedures.
• Maintain strict confidentiality of sensitive information.
• Protect company assets diligently.
• Uphold established quality standards in all tasks.
• Ensure uniform, personal appearance, and communications are consistently professional.

Physical Demands

The role of Guest Experience Expert requires physical stamina and a hands-on approach. Candidates should be able to perform the following actions consistently:

• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

This position is suitable for individuals with 0-1 years of experience. We are looking for proactive individuals who are dedicated to delivering exceptional guest service and maintaining high operational standards.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the hospitality sector at Courtyard by Marriott. The role involves direct interaction with guests and requires a commitment to service excellence in a dynamic hotel environment.