Guest Experience Expert

📣 Job Ad

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Khobar

Job Description

About the Role

Marriott International is seeking a Guest Experience Expert to join their team in Al Khobar. This full-time role focuses on delivering comprehensive services to guests, ensuring a seamless and memorable stay. The position is ideal for individuals with 0-1 years of experience who are dedicated to guest satisfaction.

Role Overview

The Guest Experience Expert is responsible for providing a wide range of services that guide guests throughout their entire stay, extending beyond standard check-in and check-out procedures. This role involves addressing guest needs, managing operational tasks, and contributing to a positive and secure environment for all guests.

Key Responsibilities

Deliver a wide range of services that guide guests through their entire stay.
Process operational needs efficiently.
Address guest requests promptly and effectively.
Complete necessary reports accurately.
Share highlights and information about the local area with guests.
Contribute to creating a safe workplace environment.
Adhere to all company policies and procedures.
Maintain confidentiality of guest and company information.
Protect company assets.
Uphold established quality standards in all interactions and tasks.
Ensure professional uniform, personal appearance, and communication at all times.

Physical Requirements

Ability to stand, sit, or walk for extended periods.
Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Requirements

Education: High school diploma or * equivalent.
Related Work Experience: No related work experience is required.
Supervisory Experience: No supervisory experience is required.
License or Certification: None.

Work Environment

This is a full-time position based in Al Khobar, Saudi Arabia, within the hospitality sector at Marriott International. The role requires a commitment to maintaining high standards of guest service and operational efficiency.