Guest Experience Expert📣 Job Ad

About the Role

Marriott International is seeking a Guest Experience Expert to join our team in Riyadh. This full-time role focuses on delivering exceptional service and creating memorable experiences for guests, extending beyond standard check-in and check-out procedures. The position is suitable for individuals with 0-1 year of experience in a related field.

Role Purpose and Scope

The Guest Experience Expert is empowered to provide a comprehensive range of services, guiding guests throughout their entire stay. This involves taking initiative to ensure guest comfort and satisfaction, contributing to a positive and seamless experience at every touchpoint within the hotel environment.

Key Responsibilities

• Process operational requirements and respond to guest requests efficiently.
• Complete necessary reports accurately and on time.
• Provide guests with information and highlights about the local area.
• Ensure all guest transactions are handled smoothly and integrate seamlessly into the overall guest experience.

Operational Standards and Conduct

• Maintain a safe working environment and adhere strictly to all company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure that all service delivery meets established quality standards.
• Maintain a professional uniform, personal appearance, and communication style at all times.

Physical Demands and Candidate Profile

This role requires a hands-on approach and involves physical activity, including standing, sitting, or walking for extended periods. Tasks may also include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Successful performance in these duties is critical for consistently meeting guest expectations and business objectives. Candidates should possess 0-1 year of relevant experience.

Application Process

We invite qualified candidates to apply for this position at Marriott International in Riyadh.