Help Desk Specialist📣 Job Ad

About McDonald's Saudi Arabia

McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights for the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position enables RICC to make a significant contribution to the national economy. Since its establishment in 1993, RICC has actively supported local suppliers and invested substantially in the recruitment and training of the local workforce, while dedicating itself to providing high-quality products and maintaining the highest local and international food safety standards. The menu is thoughtfully crafted to promote a balanced lifestyle.

The Role of Help Desk Specialist

McDonald's Saudi Arabia is seeking a Help Desk Specialist to join its team in Riyadh. This full-time position is crucial for the successful launch and ongoing operation of new McDonald’s stores. The specialist will be responsible for the installation, configuration, and maintenance of IT systems, networks, and hardware/software, ensuring seamless technical operations and providing direct support to store staff.

Key Responsibilities

• Install, configure, and maintain IT systems, networks, and hardware/software for new store locations.
• Identify and escalate urgent technical issues to the appropriate support teams.
• Communicate with users and efficiently resolve IT-related problems.
• Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
• Set up essential connectivity services, including phones, fax machines, and internet connections for store staff.
• Respond to technical questions from users regarding new store systems.
• Prepare and submit system and hardware update reports to Senior Store Support.

Required Experience and Qualifications

Candidates for this Help Desk Specialist role should possess 2-5 years of experience in an IT support or help desk capacity. The ideal candidate will demonstrate proficiency in installing, configuring, and maintaining IT systems, networks, and hardware/software. Strong troubleshooting skills, effective communication, and the ability to coordinate with vendors are essential for success in this position.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within the fast-paced environment of McDonald's operations, specifically focusing on providing technical support for new store openings and ongoing IT infrastructure maintenance.

Application Information

McDonald's Saudi Arabia invites qualified candidates to apply for this Help Desk Specialist position. The salary for this role will be discussed directly with candidates during the interview process.