Housekeeping Coordinator/ Saudi

About the Role

Mövenpick Hotels & Resorts is seeking a Housekeeping Coordinator to join its team in Riyadh, Saudi Arabia. This full-time role involves ensuring efficient communication and operational support within the Housekeeping Department and with other hotel departments. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Ensure clear and effective communication within Housekeeping, Front Office, Engineering, Royal Service, and other departments.
• Answer all telephone calls promptly within three rings, using correct hotel verbiage, and perform necessary follow-ups.
• Record all telephone calls and details in the housekeeping coordinator’s logbook or input into Royal Service for proper tracking.
• Utilize guest names during conversations with guests.
• Maintain familiarity with computer systems such as OPERA and Swiss/Royal Service.
• Keep accurate records of guest loan items (*, extra chairs, foam pillows) and update traces in OPERA to monitor item movement and usage.
• Communicate blocked and VIP room preferences and requests to Team Leaders in a timely manner.
• Supervise and ensure that house and room attendants fulfill all guest requests promptly.
• Monitor room statuses to ensure clean rooms are available for arriving guests.
• Be responsible for the safety and security of all departmental keys, mobi-talks, and iPhones.
• Conduct proper inventory of departmental keys, mobi-talks, and iPhones, reporting any losses to the Assistant Manager immediately.
• Assist in preparing keys, mobiles, or papers for colleagues as needed.
• Address all lost and found queries promptly and follow up accordingly.
• Record all lost and found articles accurately and store them in correctly labeled serial boxes for easy retrieval.
• Inform the Security Department and Duty Manager of any guest complaints regarding losses that may require compensation.
• Ensure the security and maintenance of the lost and found room by preventing unauthorized entries, conducting regular clean-ups, and disposing of items after their validity periods.
• Ensure adherence to safe working practices, including emergency procedures.
• Participate in departmental leadership activities as a team member.
• Maintain confidentiality and discretion for guests.
• Perform any other duties assigned by the Hotel Management and department.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Proficiency in computer systems such as OPERA and Swiss/Royal Service.
• Strong communication and organizational skills.

Work Environment

This role is part of the Accor network, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company is committed to fostering a positive and memorable impact for customers, colleagues, and the planet, embodying a vision of responsible hospitality.

Diversity & Inclusion

Mövenpick Hotels & Resorts is an inclusive company dedicated to attracting, recruiting, and promoting diverse talent.