Information Systems Technician (Saudi National)

About the Role

Theme Consulting is seeking an Information Systems Technician to join a government project team in Riyadh. This full-time role involves providing daily technical support for strategic management office systems, ensuring data accuracy and quality in line with approved systems and procedures. The position requires 5-10 years of experience.

Key Responsibilities

• Contribute to fostering a data-driven decision-making culture within the public entity.
• Provide daily technical support for Strategic Management Office systems, including strategic plan tracking systems, performance indicators, initiatives, projects, and dashboards.
• Enter and update data for strategic objectives, indicators, initiatives, projects, and achievement rates in approved technical systems.
• Monitor the completeness of performance indicator data within the system and ensure timely updates in coordination with indicator owners and relevant departments.
• Support the creation of indicator cards within the system, including indicator name, description, baseline calculation formula, target, indicator owner, data source, and measurement frequency.
• Monitor the quality of entered data, identify errors, deficiencies, or inconsistencies in performance data, and work to resolve them in coordination with specialists.
• Prepare and process raw data required for institutional performance analysis, exporting it from systems in suitable formats such as Excel, databases, or analysis tools.
• Support performance analysts in sorting, cleaning, and classifying indicator, initiative, and project data before use in reports and analyses.
• Contribute to preparing periodic reports from technical systems, such as monthly and quarterly performance reports and initiative and project status reports.
• Provide technical support for the executive dashboard, ensuring data updates, link integrity, and correct display of indicators and graphs.
• Monitor faults or problems in the dashboard and performance/project systems, document them, and coordinate with IT management or system providers for resolution.
• Create user accounts and access permissions for systems linked to the Strategic Management Office in accordance with approved policies and in coordination with the relevant entity.
• Monitor user compliance with data updates in systems and provide technical guidance as needed.
• Prepare a simple operating guide for users on how to enter indicator data, update achievement rates, upload evidence, and extract reports.
• Train new users in departments owning indicators and initiatives on using the technical systems specific to the Strategic Management Office.
• Document technical data sources used in performance measurement, and maintain updated copies of databases and reports according to the office methodology.
• Oversee the electronic archiving of files, reports, and attachments related to indicators, initiatives, and projects in an organized and easily retrievable manner.
• Ensure the confidentiality of performance data, strategic plans, and projects, and prevent sharing except according to approved permissions.
• Submit technical suggestions to improve system and dashboard user experience and enhance the efficiency of electronic reports.

Qualifications and Requirements

• Saudi national.
• Bachelor's degree in Information Technology, Computer Information Systems (CIS), or a related technical specialization.
• A minimum of 5 years of practical experience in Information Technology or Information Systems.
• Specialization in Information Technology or Computer Information Systems (CIS) is required. Management Information Systems (MIS) specialization is not accepted.
• Experience in dealing with information systems, databases, and data management.
• Experience in technical support for systems and applications, and troubleshooting technical issues.
• Experience in preparing reports and extracting data from systems and databases.
• Proficiency in using Microsoft Excel and data analysis tools.
• Experience in government, consulting, or governance projects is preferred.

Required Skills

• Technical support for information systems and applications.
• Database and data source management.
• Data entry, updating, review, and quality verification.
• Data extraction and report preparation.
• Proficiency in Microsoft Excel.
• Knowledge of data analysis tools.
• Ability to work with dashboards and electronic systems.
• Technical problem-solving skills.
• Organizational, documentation, and electronic archiving skills.
• Ability to train and support system users.
• Communication and coordination skills with users, IT management, and system providers.
• High accuracy in handling data and files.
• Ability to work within a consulting team and in a government work environment.

Work Type

This is a full-time position based in Riyadh.

Application Process

Interested candidates are invited to apply for this role.