Information Technology Application Manager

About the Role

اوقاف للادارة والخدمات العقارية is seeking an Information Technology Application Manager to join its team in Riyadh. This full-time role involves leading the strategic direction, lifecycle management, and operational excellence of all business-critical software applications. The position bridges corporate strategy with technical execution, focusing on the long-term planning, development, and deployment of applications that support property management, leasing, acquisitions, and facilities operations, alongside shared services ERP systems.

Key Responsibilities: Strategy and Planning

• Develop and maintain an enterprise application strategy aligned with business growth, M&A activities, and property portfolio expansion.
• Lead the research, selection, and vetting of new software solutions (PMS, CRM, ERP, BI tools) specific to real estate workflows, including ROI and TCO analysis.
• Negotiate contracts, SLAs, and licensing agreements with software and support vendors, managing vendor performance and roadmap alignment.
• Define the strategy for data modeling, API integrations, and middleware to ensure seamless data flow between leasing, finance, and property operations, as well as ERP systems for employee services.
• Ensure all applications adhere to industry regulations, such as data privacy, and corporate cybersecurity policies.

Key Responsibilities: Development and Implementation

• Oversee the full Software Development Life Cycle (SDLC) for custom builds, including requirements gathering, agile sprint planning, User Acceptance Testing (UAT), and go-live coordination.
• Direct a team of ERP analysts, developers, and external consultants in designing, customizing, and deploying modules.
• Plan and execute major version upgrades and patch management cycles with minimal downtime to business operations.
• Collaborate with C-suite and department heads to translate business goals into system capabilities and technical specifications.
• Drive automation of manual processes, such as invoicing, collection, property management, and shared services like HR, Finance, procurement, and administration, using custom scripts, workflows, and RPA tools.

Key Responsibilities: Leadership and Operations

• Manage a team of application analysts, developers, and administrators, conducting performance reviews and mentorship.
• Serve as the final point of escalation for critical application outages or data integrity issues, driving root cause analysis.
• Establish Key Performance Indicators (KPIs) such as application uptime, user satisfaction, and ticket resolution time, and lead quarterly reviews to improve system performance.
• Champion user adoption by coordinating training sessions and creating documentation for new system features.
• Manage vendor relationships, Service-Level Agreements (SLAs), and procurement of hardware and cloud infrastructure.
• Develop and maintain comprehensive documentation, including system architecture, data dictionaries, and user manuals, for both technical and non-technical stakeholders.
• Demonstrate the ability to influence C-suite decisions and mediate conflicting priorities between departments and vendors.

Required Experience and Skills

• A minimum of 5 to 10 years of relevant experience in IT application management.
• Deep understanding of technology ecosystems, including platforms such as Yardi, Oracle, Microsoft, or similar systems.
• Proven record of driving digital transformation initiatives.
• Strong leadership capabilities with a forward-thinking approach to technology.

Work Environment and Company

This is a full-time position based in Riyadh, Saudi Arabia, with اوقاف للادارة والخدمات العقارية. The role operates within a dynamic environment focused on enhancing property management and related business operations through advanced application strategies.