Finance Application Service Delivery Manager

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization with over 50 years of experience partnering with global businesses in their transformation journeys. TCS delivers a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services and solutions. This is achieved through its Location Independent Agile™ delivery model, recognized for excellence in software development. As part of the Tata group, India's largest multinational business group, TCS employs over 616,171 consultants from 157 nationalities across 53 countries.

Role Overview: Finance Application - Service Delivery Manager

This full-time role is for a Finance Application - Service Delivery Manager based in Riyadh. The position involves overseeing the end-to-end service delivery and customer relationship management for Oracle Fusion AMS engagements, ensuring operational excellence and service continuity.

Key Responsibilities

• Own end-to-end service delivery, governance, SLA/KPI compliance, and customer relationship management for Oracle Fusion AMS engagements.
• Act as the primary customer interface and highest escalation point, ensuring service continuity and operational excellence.
• Drive resource planning, risk management, service reviews, reporting, and continuous improvement initiatives.
• Lead onsite and offshore teams to deliver agreed service outcomes and contractual commitments.

Work Type and Location

This is a full-time position located in Riyadh, Saudi Arabia.