IT Operations Engineer📣 Job Ad

About the Role

Leshines is seeking an IT Operations Engineer to join their team in Riyadh, Saudi Arabia. This is a full-time position requiring 2-5 years of experience. The role focuses on the operational maintenance and troubleshooting of complex multi-system software and hardware environments, ensuring the smooth functioning of warehouse and automation systems.

Key Responsibilities

• Monitor and maintain daily operations of Lenovo business systems, self-developed industrial gateways, WES/WCS warehouse systems, and AGV dispatching systems.
• Liaise with OEM technical teams (Lenovo, Leshines, WCS, AGV vendors) to troubleshoot cross-system interface issues, data transmission failures, task dispatching errors, and business process blockages.
• Support system version upgrades, conduct on-site validation, and gather user requirements for continuous product improvement.
• Collaborate with network and hardware engineers to diagnose software communication failures caused by servers, switches, wireless networks, or automation equipment.
• Identify root causes across software logic, data anomalies, network links, and hardware defects, and drive issue resolution.
• Produce post-mortem reports for AGV/automation equipment failures and refine troubleshooting procedures.
• Assist with routine Windows/Linux server health checks, log analysis, and data backup validation alongside infrastructure teams.
• Monitor HA (high availability) status and handle system crashes and service startup failures at the software level.
• Ensure scheduled backups and backup integrity checks for all warehouse systems, maintaining logs for compliance.
• Resolve software issues for warehouse PCs, PDAs, scanning terminals, and production line devices (*, EWM/WES login errors, printing failures).
• Handle terminal software deployment, permission configuration, and network onboarding for new devices.
• Maintain system interface inventories, software version logs, troubleshooting records, and Standard Operating Procedures (SOPs).
• Keep system topology diagrams, interface mapping tables, and configuration documents up to date.

Emergency Response and Coordination

• Provide 7x8 on-site standby support for production line software failures, ensuring rapid recovery.
• Organize troubleshooting mechanisms to provide suitable Service Level Agreements (SLA) for operations.
• Escalate critical issues to technical support teams in China and coordinate with network/hardware teams for joint resolution.
• Standardize O&M procedures for third-party vendors and conduct regular status synchronization meetings.

Required Experience and Skills

• 2-5 years of experience in IT operations or a related field.
• Strong problem-solving mindset and adeptness at coordinating across multiple vendors and functions.
• Ability to quickly learn and master complex multi-system architectures.
• Detail-oriented and disciplined in documentation practices.
• Resilient under pressure and safety-conscious in industrial environments.

Work Environment

This role requires a willingness to relocate long-term to Saudi Arabia and adapt to on-site emergency response schedules, including 7x8 standby support for production line software failures.