IT Support Specialist

About the Role

Fakeeh Care Group is seeking an IT Support Specialist to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for providing technical assistance and support to end-users across designated Fakeeh Care entities. The specialist will troubleshoot hardware, software, and networking issues, manage user accounts, and ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network issues.
• Respond to service requests received via phone, email, ticketing system, or in-person.
• Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals.
• Install, configure, and maintain software, hardware, and system updates.
• Assist in IT asset tracking, inventory management, and equipment setup.
• Document technical issues and solutions within the service desk knowledge base.
• Escalate complex issues to senior IT staff or specialized teams as required.
• Assist with onboarding and offboarding tasks, including hardware deployment and account setup.
• Continuously monitor the performance and availability of systems and networks to ensure efficient operation.
• Plan, test, and implement upgrades for information systems.
• Integrate new software applications into existing systems.
• Oversee and supervise system administrators, coordinating with different entities for seamless operations.
• Ensure new applications are integrated and deployed efficiently across the business.
• Maintain up-to-date technical documentation, ensuring it is organized and accessible.
• Develop and implement backup and disaster recovery procedures to safeguard data and systems.
• Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse.
• Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff.
• Install, configure, and maintain servers and data storage systems.
• Mentor team members and educate users on system administration best practices.
• Stay updated with emerging technologies and best practices in system administration.
• Perform other duties as assigned within the scope of the job.

Qualifications and Experience

• 0-1 year of relevant experience is required for this position.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia.